Some figures cannot be shown correctly

kunpin · Post by **kunpin** » Sat Apr 30, 2011 1:00 am

Would anyone please check if Figures 4, 5, and 10 of the attached can be correctly displayed in PDF-XChange Viewer?
My machine is running Windows 7 64-bit version and PDF-XChange Viewer 2.5 (Build 195.0)

I am sure these figures can be shown in GSView and Google Doc. Thanks.

--KP

Post by **John - Tracker Supp** » Mon May 02, 2011 2:26 pm

Hi,

On a quick check - all looks good to me - can you please advise specifically on which page and which item there appear to be problems your end ?

Thanks

kunpin · Post by **kunpin** » Mon May 02, 2011 4:18 pm

Hi John,

Problems are Figure 4 at page 9, Figure 5 at page 10, and Figure 10 at page 13.
For these figures I can only see a white box with figure legends in it; no figure shown in the box.

I failed to open this file on two remote machines, one is a laptop at my home and another is a desktop at my office.
Both machines are equipped with Windows 7 64-bit version together with PDF-XChange Viewer 2.5 (Build 195.0)

Thanks for the check.

--KP

Bhikkhu Pesala · Post by **Bhikkhu Pesala** » Mon May 02, 2011 4:24 pm

Figures 4 and 10 appear while zooming — then disappear. Figure 5 doesn't appear at all.

Post by **John - Tracker Supp** » Mon May 02, 2011 4:42 pm

Got it and reproduced - thanks - will correct in Build 196 assuming all goes to plan - thanks

Post by **Paul - PDF-XChange** » Wed Jun 29, 2011 9:32 pm

the cause of this has been identified and the fix will be available in build 196 expected to be available Friday.

kunpin · Post by **kunpin** » Wed Jun 29, 2011 11:11 pm

Thanks for your great effort.

Paul - Tracker Supp wrote:the cause of this has been identified and the fix will be available in build 196 expected to be available Friday.

Thu Jun 30, 2011 9:22 am

Our pleasure kunpin!

Best,
Stefan

Post by **Paul - PDF-XChange** » Mon Jul 04, 2011 5:58 pm

Hi kunpin,

do be sure to post on here and let us know how 196 works for you.

kunpin · Post by **kunpin** » Mon Jul 04, 2011 11:24 pm

It is working perfectly. Thanks for providing such an excellent tool.

--KP

Paul - Tracker Supp wrote:Hi kunpin,

do be sure to post on here and let us know how 196 works for you.

Jamie - Tracker Supp · Tue Jul 05, 2011 12:21 am

Hey kunpin,

We are pleased the new build resolved your challenge. If you have further support challenges please post them for us or send them to support@pdf-xchange.com. Your patronage is important to us.

J.

Some figures cannot be shown correctly

Some figures cannot be shown correctly

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Re: Some figures cannot be shown correctly