Not licensed watermarks showing up

[DSSavant]

This morning I uninstalled ALL Tracker software from my machine deleting any folders that were left over. Oh and I rebooted.

I then downloaded the PDF Tools SDK (4.0196) and installed it. I copied the necessary DLLs to my bin folder where I build all my projects. The following DLLs were copied:

dscrt40.dll
fm40base.dll
fm40tiff.dll
ixclib40.dll
pxclib40.dll
xccdx40.dll
xcpro40.dll

I then downloaded the PDF XChange ActiveX Viewer (2.5.196), installed it, and copied the necessary files into my bin\PDFViewer folder. I then registered both COM components (DLL and EXE).

Now when I run my product, I get the "unlicensed" water marks on the documents I save in the viewer within my product.

The only differences between today and yesterday was that I did not have PDF Tools installed and thus their DLLs were not in my bin folder. The reason I needed PDF Tools was to work around a Extract Pages problem in the viewer. And yes, eventually I will actually purchase PDF Tools but for now, this does not make sense.

I have verified that I'm making the SetDevInfo call and that it is not choking:

Code: Select all

Viewer.SetDevInfo(LicenseKey, LicenseCode);

My key and code have not changed either. My code has not changed other than me forcing a Rebuild. Any ideas what is going on?

[DSSavant]

If I remove the PDF Tools DLLs, the problem still manifests.

[DSSavant]

I have since put the PDF Tools DLLs back into my bin folder. I then replaced the 196 version of the PDF Viewer files with the 194 version and STOPPED receiving the watermarks. I then put the 196 files back and started to receive watermarks again.

So did my license die or ???

[Paul - PDF-XChange]

Did you get a notification by email? We sent out a bulk notification to all developers. What is your email address? Perhaps the email bounced. If you prefer not to post it to the forum write to sales@pdf-xchange.com and we'll resend it.

[DSSavant]

I just sent you an email with my email to your email.

[DSSavant]

Hey, go figure, your email was eaten up by my email filters. People who spam with email need to get a real life!

I need to submit a new license renewal.

[Paul - PDF-XChange]

Thanks Dan,

I've resent that email. Can you confirm you got it?

Also, if you could log into the website and check that your details are correct on there also please: https://www.pdf-xchange.com/login

hth

[DSSavant]

I received the email.

I cannot login to that account. It is very old and I no longer use it. I only login to the Forums side of things. Scream if I need an account on the main product side of things.

[John - Tracker Supp]

Hi Dan,

we can reset the email address/password for the account - please email us direct and we will do so on request - with new serial numbers required - to raise them we do need you to validate your account and generate the serial number - thanks

[DSSavant]

John, I'm working with Chris on this and have it _mostly_ taken care of. I need to give your company more money and register and buy some other products from you.

Thanks.

[John - Tracker Supp]

I like the sound of that Dan - will butt out and leave you to it