Export to Image crash

[twiglet]

Hi

Newbie - gentleness required

Using free version 2.5 Build 197.0 of July 8 2011

Windows 2000 SP4

With any pdf loaded, I go to File|Export|Export to Image. Enter any destination file name. Hit the Export... button:

Dr Watson says

The application, , generated an application error The error occurred on 09/08/2011 @ 11:01:27.093 The exception generated was c0000005 at address 77C856F2 (StrStrIW)

Allegedly an error log has been written, but I've found nothing except the above.

???

Regards

[Stefan - PDF-XChange]

Hello twiglet,

And welcome to our forums.

We will need the exact settings you are using when exporting to image, and also if this only happens with a specific file - the file in question as well.

The easiest and fastest way for you to show us all your image exporting settings is to make a screenshot of the window with all the settings you use.

You will need to archive the files before attaching them to this topic, as image files can not be attached directly.

Best,
Stefan

[twiglet]

Hi

Screenshot attached. It happens with any pdf (I've tried dozens), and with any combination (that I've tried) of settings on that page.

Regards

[Stefan - PDF-XChange]

Hello twiglet,

I could not reproduce that on my machine (tested with a 177 page document) with the default settings for the tiff file format.

So maybe it's your antivirus/firewall application that is causing this problem.

Please try disabling it temporarily, and try to export again.

Best,
Stefan

[twiglet]

Same behaviour, I'm afraid, with current version of free Avast turned off.

Might it be related to the call to strstrIW reported by Dr Watson? I have a very basic Win2000 SP4, rebuilt after a system crash last week; it wouldn't surprise me if there's a bolt-on for WIn2000 that your application assumes is present - but in my case, isn't

[Stefan - PDF-XChange]

Hi twiglet,

Might it be related to the call to strstrIW reported by Dr Watson?

I could not tell that myself - so I asked our dev guys for some comments and ideas on your case. We will post back here as soon as possible.

Best,
Stefan

[twiglet]

Thanks

If it helps eliminate things, I've now installed dotNet 2 - but it didn't make a scrap of difference

Regards

[Stefan - PDF-XChange]

Hello twiglet,

Thanks for the update, but our Products do not rely on any additional components being installed on your windows and should work on a brand new fresh one just as well.

Lets see if the devs have any further suggestions.

Best,
Stefan

[twiglet]

It's the dreaded Internet Explorer

The original Win2000 SP4 comes with version 4.5 of IE, if I remember rightly

I've now upgraded (wrong word) to IE6, and the crash has disappeared.

[Stefan - PDF-XChange]

Hello twiglet,

Thanks for the follow up.

This is not what I was expecting so please allow me to ask you this:
Were you trying to export those images from inside the browser plug-in?

Best,
Stefan

[Lzcat - Tracker Supp]

Looks like version of Shlwapi.dll in your system was lower than 4.71 and therefore was problems when calling StrStrIW (function StrStrIW require Shlwapi.dll version 4.71 or later). After updating IE to version 6 Shlwapi.dll was updated as well and this resolved problem. Sorry that we frogot about this requirement, we are not using W2k for years.

[twiglet]

After updating IE to version 6 Shlwapi.dll was updated as well and this resolved problem. Sorry that we frogot about this requirement, we are not using W2k for years.

I'm not surprised, and thank you for taking the trouble to confirm it. I dabble with software development myself, and ancient versions of shlwapi have bitten me in the past.

End of case, I guess...

[Stefan - PDF-XChange]

Hi twiglet,

Glad we could elaborate on this, and yep - case seems resolved

Best,
Stefan