Signature cropped

[EzWz]

Hi, i have a pdf document that is signed. When i open the pdf in the pdf-xchange viewer (standalone) it shows a signature stamp at the bottom left of the 1st page.
This signature has a signer, a date, a reason and a location and they all show correct.

We have a preview window in our software based on the pdf exchange viewer sdk and when i open the same document in this viewer component, document is shown completely correct except for the signature. The signature's signer is gone (the complete 1st line of the signature) and the date (which is the longest line) is cut short at the end; the time stamp in that line reads: 15:44:09 and in this viewer it's cut short so that half of the 0 is shown. The complete signature looks like it is shown in the wrong font, something not truetype, but more like a typewriters with a lot of space between it.

Perhaps i need to make some setting in the viewer from code, but i can't find any related properties.

Correct signature:


Bad signature:

[Stefan - PDF-XChange]

Hello EzWz,

Please make sure that the SDK build and the stand alone Viewer match - and also check that it is build 201 for both. If not - update them and try once again.

As for the images - you will need to archive them first - and attach them as zip/rar/7z package.

Best,
Stefan

[EzWz]

Ah i found a workaround while you where posting.

The viewer sdk and standalone are both version 199 (we have the upgrade to your latest version scheduled for the next release in april or may).

[Stefan - PDF-XChange]

Great to hear that!

But in any case - it's worth testing with the latest build of the SDK at least - to check if this is a problem with build 199 only.

Best,
Stefan

[EzWz]

Just downloaded and installed 201.

For this issue i don't see any difference with 199 (meaning the problem still exists in the viewer in our software and does not exist in the standalone pdf exchange viewer).

That alone still leads me to presume you have some setting adjusted that I am not setting from code, that has influence on signature's....

[EzWz]

Hi Stefan, i have some extra info:

When I open the document in a vb6 sample, for example "fulldemo" (by tracker) then my signature is shown "bad".
When I do the exact same thing for a vb.net sample (also fulldemo), then the signature is shown ok.

The working of the two is clearly different in respect to the signatures somehow.
Our code uses the vb6 variant of the pdf exchange viewer and therefor has the signature shown incorrect.

Bug perhaps? Still, the question remains: can i adjust this behaviour with some property or something or is the only way forward a bugfix + new release?
Regards, Erwin

[Stefan - PDF-XChange]

Hello EzWz,

Thanks for the additional info. Could you please supply one such sample file for testing at our end, and we will try to reproduce this issue at our end.

Best,
Stefan

[EzWz]

Sample pdf

[Stefan - PDF-XChange]

Thanks EzWz,

Passed for investigation.
On my machine the signature looks OK in both the C#, and VB.net "Full Demo" projects.

Best,
Stefan

[EzWz]

Understood, but the real test will be the vb6 "fulldemo" sample I think.

[Stefan - PDF-XChange]

Hi EzWz,

Yes certainly - that's why I've passed it to my colleagues for further investigation.
We will post back here any news we have.

Best,
Stefan

[Vasyl - PDF-XChange]

Hi EzWz,

The reason for your problem - you have forgotten to add one sdk-file named 'resource.dat' near 'PDFXCview.exe' (its a core part of our SDK).
Copy 'resource.dat' file from the SDK-package into your app. folder (which already contains 'PDFXCview.exe') and this problem will disappear..

HTH.

[EzWz]

Correct! Or better: the executable + the dll where copied to a 2nd location by mistake and registered there without the resource.dat but the effect is the same.
I deleted the 2nd location and re-registered the first and now it works ok!

Thank you very much for the fast response!

[Stefan - PDF-XChange]

Our Pleasure EzWz!

Cheers,
Stefan