Save and email events not firing in server 2008 64 bit envir

[phil.mccrae]

Please see attached doc explaining the issue, the zip file contains the doc

api version in use is 4.0195

[Stefan - PDF-XChange]

Thanks for the detailed description Phil,

I have asked one of our dev guys to have a look at this and we should be able to advise further a bit later today.

Best,
Stefan

[phil.mccrae]

Hi

is there any news on this please?

[Stefan - PDF-XChange]

Hello Phil,

Our project leader is investigating your case, but he needs some time to set up a test environment and his current estimate is that he will need at least a couple of days to be able to reproduce that (as he is managing quite some other things in the mean time too), so we will get back to you a bit later - hopefully within this week.

I also made a ticket in our system:
#1115: Save and email events not firing in server 2008 64 bit environment
So that we can follow on this one, and resolve it in a timely manner.

Best,
Stefan

[phil.mccrae]

OK

thanks for the update

regards
Phil

[Stefan - PDF-XChange]

Glad I could do that Phil,

We will post directly here in the topic as soon as there are any news.

Best,
Stefan

[phil.mccrae]

Hi

wondered if there is any news on this
we have a customer asking when they can have a fix?

regards
Phil McCrae

[Stefan - PDF-XChange]

Hello Phil,

There are no further news in the ticket for now I am afraid, but I have asked the guys for an update and hope to have some more news for you tomorrow.

Best,
Stefan

[Ivan - Tracker Software]

Can you please check if the problem still exists in latest build (198) ?

[phil.mccrae]

I will arrange for customer to install latest version(198) then report back

[Stefan - PDF-XChange]

Thanks Phil!

We will be awaiting your further input then!

Cheers,
Stefan

[phil.mccrae]

Hi

i have restested on client site

after a server reboot the software works

however when the windows service is stopped and started by the remote desktop user the original problem is experienced

i have asked the question about the permissions of the remote desktop user, to see if there are any restrictions caused by the remote desktop user

if you know of any problems experienced by remote desktop users operating the service linked to the virtual printer please advise

regards
Phil Mccrae

[Stefan - PDF-XChange]

Thanks Phil,

I did update the ticket, and have asked the guys to share any further thoughts/comments they have on this.

Best,
Stefan

[phil.mccrae]

Hi

any updates to this problem please

regards
Phil McCrae

[Stefan - PDF-XChange]

Helo Phil,

It appears like our ticketing system is temporarily unavailable - but once it's back on we will update this topic.

Regards,
Stefan

[Ivan - Tracker Software]

Hi, can you try the trick described here?

http://social.msdn.microsoft.com/Forums ... fcd72e269d

[phil.mccrae]

Hi

not sure if this is the same problem, but another customer could not process through a windows service
the windows service was using log on as a specific user and the following microsoft link explains the problem they were getting

closing the process splwow64.exe resolved it, the microsoft link explains how to set a time out on the splwow64.exe

the link is
http://support.microsoft.com/KB/923357/EN-US

Regards
Phil McCrae

[Stefan - PDF-XChange]

Thanks for the update Phil,

We will check this and post any further comments we have here in this topic.

Best,
Stefan