Trackpad scrolling bug

[Xtracker]

Hello,

Just to report a bug with the use of trackpad "two finger" scrolling - when using PDF Xchange, it requires an inordinate amount of trackpad movement for it to start scrolling. This only occurs in PDF XChange.

Programs that work 100% fine are Chrome, IE10, MS Word, Note Pad, among others, so it is not a mouse driver issue. Occurs in both Windows 7 and Windows 8. Would like to know if others with multi-touch track pads have the same issue?

[Stefan - PDF-XChange]

Hello Xtracker,

Could you please let us know the actual device used or if it's built in e.g. a Laptop - the make and model of the same.
Also if you can point us to a download link for the actual driver used for that trackpad device that would be most helpful!

Regards,
Stefan

[sookee]

I also have this problem.

The laptop I'm using is an Asus UX32A running on windows 8. It has an Elantech touchpad.

The touchpad driver I'm using can be found on this page:
http://support.asus.com/Download.aspx?S ... &p=3&s=411

[Stefan - PDF-XChange]

Thanks for the report sookee,

We are discussing this in the team now, and will post back here as soon as we have some further news.

Best,
Stefan

[Xtracker]

Hello,

Sorry I didn't get any notification that there was a response! I have a Samsung Series 9 laptop, running windows 8, also has a Elan touchpad. All drivers are latest.
Again, all programs used work as expected (except PDF-xchange), and an external mouse works fine.

Hopefully you can fix it!

[Vasyl - PDF-XChange]

Hi, Xtracker and sookee

We will try to fix this issue in the next build.
Ticket #1734: Viewer 2.5.207: Trackpad scrolling bug has been created for internal tracking of this problem.

Best
Regards.