Few further observations on PDF-XChange Editor

[srn123]

Was trying to do the following things with the PDF-XChange Editor Candidate Release and noticed the following. I do understand that the Editor is still work in progress and so some of these may be fixed in the Gold release.

There is no easy way by which the current page's size can be determined other than by looking at the ruler bar or by going to Documents>Insert Pages>Insert Empty Pages where it is displayed in a grayed out option under Pages. Looking at the ruler bar is difficult for non-standard page sizes. Is there any other way at this point or would something be added into the final version? v2.5 shows the current page size in the bottom to the side of the side scrollbars. I have a few documents with multiple page sizes (some non-standard) and wanted to have an easy way of looking at the current page size.

The scrollbar at the right that can be used for scrolling (by doing a click and drag on the control) through the document functions properly on pages that are of standard size. With documents that contain non-standard page sizes, the scrolling using dragging doesn't work and stays on the same page. Using the scroll-wheel of the mouse as well as clicking on the empty space before and after the scroll-bar control changes the pages, but moving the scrollbar control has no effect. On a doc with a proper page size, it works normally.

Editor functions such as Insert Pages or Insert Empty Pages seem to break some aspect of the PDF that throws up errors on the document when opened in Adobe Reader. It works fine under PDF XChange Editor or v2.5 for the same operations. What I did was as follows.

• Open a document with non-standard page sizes using PDF-XChange Editor.
  Using the Document>Insert Pages>Insert Empty Pages option, add a page at the end of the document.
  Save the document. (Since I use the free option, I get a watermark on all the pages).
  Open this saved document in Adobe Acrobat Reader. I use 10.1. It throws up an error message saying 'An error exists on this page'.
  Do the same steps with PDF-XChange Viewer 2.5. The document opens properly in Adobe Acrobat Reader.
  The final document opened fine if the page sizes were all standard and a new standard page size was added

[Paul - PDF-XChange]

Hi srn123,

There is no easy way by which the current page's size can be determined other than by looking at the ruler bar or by going to Documents>Insert Pages>Insert Empty Pages where it is displayed in a grayed out option under Pages. Looking at the ruler bar is difficult for non-standard page sizes. Is there any other way at this point or would something be added into the final version. v2.5 shows that in the bottom to the side of the side scrollbars. I have a few documents with multiple page sizes (some non-standard) and wanted to have an easy way of looking at the current page size.

I'm sure this will be in the gold release, if not soon after.

The scrollbar at the right that can be used for scrolling (by doing a click and drag on the control) through the document functions properly on pages that are of standard size. With documents that contain non-standard page sizes, the scrolling using dragging doesn't work and stays on the same page. Using the scroll-wheel of the mouse as well as clicking on the empty space before and after the scroll-bar control changes the pages, but moving the scrollbar control has no effect. On a doc with a proper page size, it works normally.

I'm not seeing this. can you take a look at the attached file and seeif you see iton that? I created it using the Beta editor.

Editor functions such as Insert Pages or Insert Empty Pages seem to break some aspect of the PDF that throws up errors on the document when opened in Adobe Reader. It works fine under PDF XChange Editor or v2.5 for the same operations. What I did was as follows.
Open a document with non-standard page sizes using PDF-XChange Editor.
Using the Document>Insert Pages>Insert Empty Pages option, add a page at the end of the document.
Save the document. (Since I use the free option, I get a watermark on all the pages).
Open this saved document in Adobe Acrobat Reader. I use 10.1. It throws up an error message saying 'An error exists on this page'.
Do the same steps with PDF-XChange Viewer 2.5. The document opens properly in Adobe Acrobat Reader.

Again I'm not seeing this, the same attached document created entirely in the editor seems to upen OK in Adobe for me.

Perhaps you can send us your file as an example?

regards

[srn123]

That was a quick response. Thanks for the update. Your attached document opened fine for me in Editor as well as Acrobat Reader.

I am enclosing the files that I used for the testing. I am using the 'Free' version and therefore there are watermarks in the updated document. Both the problems that you didn't notice are reproducible here for me on the files. There potentially may also be something specific to the file that causes the problem.

I am using version 3.0 Build 275 of the Editor.

Another minor aspect that I noticed on the Free version was that after you change the document and save the document (after the warning that there would be watermarks), the display in the Editor window doesn't refresh to show the document with the watermarks. If re-opened, the watermarks show though.

[Paul - PDF-XChange]

Thanks for that srn123,

the response was quick because I'm in Australia and it's still business hours here.

I see that the file you sent works in both 2.5 and the Editor but not Adobe. I will have to pass this on to one of the development team who has the skill to look inside the document and perhaps determine what has gone wrong.

What is interesting is that if I add a page here the file opens in Adobe OK. I wonder if you can give details of exactly what you did that caused this. I simply selected the last page thumbnail and used "Insert Pages --> insert Empty pages --> A4 and defaults"

[srn123]

Thanks Paul for the response.

The procedure that I used was exactly the same as what you indicated and also there in the first post. Opened the document in Editor, Added Empty Page at the end with A4 size and then did a 'Save As' to save the document.

The document that you modified using Editor and attached works perfectly on my end too. The only difference I see between the documents that you sent and the one which I sent is that I am using the Free version and therefore there is watermarking as I had used a Pro feature. My suspicion is that the watermarking does something to the document that causes it to fail opening under Adobe Reader.

Did you see the scrolling related (drag the scroll bar doesn't scroll through the pages) issue in the file? I see it on the document that you had modified and sent as well.

[Paul - PDF-XChange]

Hi srn123,

thanks for that. I don't know if the presence or absence of a license should make a diffidence, I'll have to consult my developers on that but I do actually see the scroll issue. It will scroll with my wheel on my mouse and if I click on the scroll bar above or below the 'handle' but grabbing the handle doesn't work.

Again I'll have to check with the developers on that.

Thanks for doing that, I hope to have an answer tomorrow.

regards

[srn123]

Thanks Paul. It may potentially be a quirky source PDF file as well.

I had a text PDF document edited with PDF-XChange Editor work fine in Reader even with the watermark and multiple overlapping modifications (insertion of files, object removals etc).

Regards,

RamNarayan S

[Stefan - PDF-XChange]

Hi Srn123,

... It may potentially be a quirky source PDF file as well.

That's quite possible indeed!

If you manage to get a sample file that you can share that demonstrates this behaviour - please don't hesitate to attach it to the topic. As for the issue with scrolling - it will also be addressed!

Best,
Stefan

[Ivan - Tracker Software]

The issue is fixed.

[srn123]

Thanks Stefan. The quirky PDF source file was already attached in an earlier response. Please see Documents.zip in the attachment. I had picked saved the PDF from somewhere on the Web.

Thanks Ivan for the update.

Great response folks! You definitely rock.

[Paul - PDF-XChange]

thank you kindly!

[orrin fiandaca]

I'm also having problems with some documents that Adobe Acrobat can't handle. Windows 8 reader can. I was printing some database diagrams from MS SQL Server. The odd thing is that the first few times worked, but today my client said she couldn't open the updated diagrams.

I am using the latest version of PDFX-Change Lite as the printer driver.

Example trouble doc is attached.

[Paul - PDF-XChange]

Hi orrin fiandaca

I see the same thing here. I've asked one of my developers to take a look. We'll advise here what they find. Thanks for that sample!

Also it appears that this file was modified by the PDF-XChange Viewer. Can you tell me if this issue happens with the raw file created by the PDF-XChange Lite driver without making changes in the Viewer? I'd like to narrow down if we should be looking at the driver or printer. If possible please create a new document and test it in Adobe first and send it if it doesn't open. If it does please do what ever you did in the Viewer that changed this and detail that for us.

regards

[Katya - Tracker Supp]

Hi orrin fiandaca,

We've created a Support Ticket (RT#1772: Adobe Acrobat can't handle the file created with Lite driver) in our internal system which will help us to easily follow the case.
As soon as our developers have some results of their investigation we will let you know.

Thanks

[Ivan - Tracker Software]

The issue is fixed. Fix will be available in the next build of the driver.