Print in color is not possible

fghj · Post by **fghj** » Mon May 21, 2012 3:05 pm

when i change the printer in der previous window to my color-capable DIN A3 printer, the previous window show the pages only as gray page. If i change the print mode from black/white to color (4 color (CMYP)) the previous window change it not to color, the printed page is it too. When i change the printer to an not color-campable printer, the window show the page in color. What can be the problem?

Post by **Paul - PDF-XChange** » Mon May 21, 2012 3:30 pm

Hi fghj,

thanks for the post. This is a little strange, it should work the opposite way, showing colour capable previews on colour capable printers and monochrome for non-colour capable printers.

This is with a B/W laser printer:

This with a colour Laser Printer:

If I understand you correctly you are seeing and printing the opposite? What does it show if you select PDF-XChange as the Printer? It is colour capable and should show a colour page preview and also print in colour of course.

Can you confirm that you are running the most recent version of the Viewer? The current build is 201. If not please update it and get back to us.
http://www.docu-track.com/knowledgebase ... nt-version

hth

fghj · Post by **fghj** » Mon May 21, 2012 4:41 pm

When i change to the PDF-XChange Printer, the previous is in color, when i change it back to my color printer, i see it in gray, so you can see it in the attached pdf file with the screenshot. Its so crasy

I have updates the Viewer to the current build today.

Post by **Paul - PDF-XChange** » Mon May 21, 2012 5:09 pm

Thanks for that fghj,

OK - since it does display as colour for the PDF-Xchange printer this implies to me that the issue is specifically related to the way PDF-XChange is 'talking' to your printer driver. Since you have updated the Viewer to the current version the next place to look is the printer's driver itself. Can you please go to the manufacturer's web site for the color-capable DIN A3 printer and see if there ins an updated driver. If there is please update and use that then test again.

If you still see the issue with then the latest driver and Viewer we need to recreate the issue here. In order to do that we need your system environment detail (Help --> Report a Problem --> Cross reference this email ) and access to the driver version you are using for the printer. Ideally this will be the updated driver from their test site, just send us the URL.

Looking forward to hearing if a driver update resolves this and if not your details so that we can recreate the issue here.

regards

Willy Van Nuffel · Post by **Willy Van Nuffel** » Tue May 22, 2012 8:19 pm

Most of the colorprinters (and I suppose it is an all-in-one printer that you are using) can also "print in grayscale".

You never now, can it be possible that this "Print in grayscale" setting is actually actif in your colorprinter's settings when you do a print from within PDF-XChange Viewer ?

Post by **Paul - PDF-XChange** » Tue May 22, 2012 9:02 pm

Good point Willy,

have you checked that in the printing dialogue in the Viewer? There is a check box in the 'Print Options' section of that dialogue with a check box.

fghj, can you confirm that this is not checked?

dehner · Post by **dehner** » Fri May 25, 2012 7:18 am

We have the Same issue. What more information do you need, to solve the issue?
Printer/Driver: Kyocera TASKalfa 3050ci KX

Regards
Michael

Fri May 25, 2012 1:14 pm

Hi Michael,

As the first thing to try - make sure that you have the latest build of both our Viewer, and your printer's drivers installed.

Then please check both the Viewer and your printer's preferences to ensure that neither of them is set up to greyscale printing, and then send us a link to the actual drivers that you have installed for your device, so that we can try to reproduce the problem.

Best,
Stefan

dehner · Post by **dehner** » Thu May 31, 2012 7:36 am

Hello Stefan

the viewer and the driver are the latest versions. Both are set up printing in color.

You can download the printer-driver at:
http://www.kyoceradocumentsolutions.de/ ... ._.DE.html
and choose this one:
KX Treiber (zertifiziert und signiert von Microsoft) 5.3.1025 63,56 MB Kx531025_MS-signed.zip

Details to our printserver:
Windows Server 2008 R2 64bit, latest patchlevel
Details of the Clients:
WinXP prof SP3 32bit, latest patchlevel

After we recogniced this problem, we tested the same printer-driver and viewer with our old 2003 32bit - printserver and this combination works.

regards

Thu May 31, 2012 1:02 pm

Thanks for the update dehner,

I will need to speak with one of my colleagues so that we can set up a win server 2008 test environment and we will know more once we've been able to run some tests at our end.

Best,
Stefan

Post by **John - Tracker Supp** » Fri Jun 01, 2012 4:52 pm

Can we please set up a TeamViewer session to allow us to remote login to your client PC and print to your preint server so we can view all the used settings and try and locate the cause of the issue.

If so - please let us know and we will advise how to set up a TeamViewer temporary session for this purpose.

Also - any chance you could attach a sample PDF file that you're trying to output (as small as possible and 'Zipped') so we can locally review.

Thanks

rastalex78 · Post by **rastalex78** » Mon Apr 15, 2013 9:32 am

Hi !

we have the same probleme !!
we can't print in color !!!
pinter is kyocera driver KX.
all at the last version .

have you solve the problem ??

thx .
Sorry for my English , i'm french
alexandre

Mon Apr 15, 2013 10:02 am

Hello Alexandre,

Please download and try printing through our PDF-X Editor:
https://www.pdf-xchange.com/product ... nge-editor
As it's printing engine is different than the one used in the Viewer.

Best,
Stefan

rastalex78 · Post by **rastalex78** » Mon Apr 15, 2013 10:51 am

Thx,
i try ...
ad make you a fill-back later
thx

rastalex78 · Post by **rastalex78** » Mon Apr 15, 2013 11:07 am

Hi !

Same problem with PDF EDITOR.
only black and white print also if i choose color.

works on printer with universal driver and not on Kx driver.

Sorry
if you have another solution.....
i'm block.
thx

Mon Apr 15, 2013 11:40 am

Hello rastalex78,

Please make sure you have the latest Kyocera driver, and if the problem still persists, do post a sample file as well as a link to the driver you are using so that we can download and try to reproduce this on our end.

Best,
Stefan

rastalex78 · Post by **rastalex78** » Mon Apr 15, 2013 12:18 pm

Hi ,
sample file :
a standard PDF File.
driver :
http://www.kyoceradocumentsolutions.fr/ ... ._.FR.html
On

Windows Server 2008 R2 64-bit
driver :
KX_6.0.2212_UPD_Signed.zip

thx

Mon Apr 15, 2013 3:01 pm

Thanks for the details Alexandre,

I've created a ticket in our internal system:
#1830: Editor: Issues with printing colour documents to a Kyocera device on Windows Server 2008 R2 64-bit
That will allow us to try and reproduce this and if we manage - to also search for a fix.

We will update this topic with any news we have.

Best,
Stefan

Mon Apr 15, 2013 9:15 pm

To rastalex78: you are using your printer as network shared printer too?
Your client machine is 32- or 64-bits?

Mon Apr 15, 2013 9:48 pm

I cannot reproduce the issue on Windows 8 x64 and on Windows XP x86.
As I see mentioned driver is the universal driver for a wide range of printers. Can anyone let me know about exact model of the printer used?
I cannot use Universal Printing System (UTAX\TA) because of lack of real physical printer required by this system.

rastalex78 · Post by **rastalex78** » Tue Apr 16, 2013 7:09 am

Hi,
its a lan printer with fix ip .
Printer model :KYOCERA TASKALFA3050CI
Windows xp 32 bit or 7 32 bit.
There is no problem with the universal driver for this printer.
but we have to use secure print so we have to use KX driver....

Thx you very much for your help

Tue Apr 16, 2013 9:17 am

Thanks for the extra details rastalex78,

Ivan will take a look later today (he is in our Vancouver Island office) and we should then have some further info for you.

Best,
Stefan

rastalex78 · Post by **rastalex78** » Wed Apr 17, 2013 8:35 am

Ok ! i wait.
again , Thx for all ...

alex

Wed Apr 17, 2013 8:56 am

rastalex78 · Post by **rastalex78** » Fri Apr 19, 2013 10:36 am

HI,
have you got news ??

Fri Apr 19, 2013 10:54 am

Hi rastalex78,

I don't have any news at this moment but have asked my colleagues for an update. I will post in this topic as soon as I get that.

Best,
Stefan

rastalex78 · Post by **rastalex78** » Fri Apr 19, 2013 12:12 pm

THX !
You're a boss ...

Fri Apr 19, 2013 5:19 pm

Hello rastalex78,

Just a quick update. My colleagues were unable to reproduce the problem so they might need to prepare a debug build and we will then need you to run that locally at your end to allow us to obtain some futher information. I will post here when I have the debug build ready for you. Is the e-mail in your signature a valid one to which I could send additional instructions?

Regards,
Stefan

Tue Apr 23, 2013 7:56 pm

Since I cannot reproduce the problem I would like to send debug version of the editor to anyone who can reproduce it and can send me back the output from Debug View utility (http://technet.microsoft.com/en-us/sysi ... s/bb896647). Please let me know if someone ready to do that with the email address where I will send an URL for download the debug build.

rastalex78 · Post by **rastalex78** » Wed Apr 24, 2013 7:15 am

hi,
what do you want i do ?

Post by **Paul - PDF-XChange** » Wed Apr 24, 2013 7:36 am

Hi rastalex78,

what we need is for you to run a special version of the Viewer, one with some debugging enabled that we will give to you if you want to do this.

1. We help you set up the debug version of the Viewer,
2. You download and run (no install necessary) debugview from here: http://technet.microsoft.com/en-us/sysi ... s/bb896647
3. You make the issue happen
4. You send us the output of debugview

You can email us at support@pdf-xchange.com for details or we can run it through this thread.

Sound like a plan?

bimbam · Post by **bimbam** » Wed Apr 24, 2013 1:02 pm

Hey@all!
i wrote this posting... and i´m nosing what is the end of the story?

we have exact the same problem here! printview in black/white and printed black/white too.

Kyocera Printer with KX-Drivers
MS Server2008 and 2012 Printserver

if we print over our printserver we can´t print in colour.
if we print on locally installed (tcp/ip port) printers we can print in colour.

any findings?

best regards

michael

Wed Apr 24, 2013 1:13 pm

Hi Michael,

And welcome to our forums!

As discussed above we will need some debug information from machines where the problem is reproduced, so would you be interested in participating?

Best,
Stefan

bimbam · Post by **bimbam** » Wed Apr 24, 2013 1:22 pm

Hi Stefan,

i think so, yes!

can´t tell u exactly when i have time to ckeck this, but i will do this...

but first: are there any findings about this problem in the past? Or is there no indication for it?

Best regards
michael

Wed Apr 24, 2013 1:49 pm

Hi Michael,

Thanks for the willingness. So once the debug version is ready Paul or I will send you detailed instructions.

As for the problem - it's a new one we've been made aware of in this topic - so it's a fresh investigation and we need as much details as possible if we are to fix it

Cheers,
Stefan

rastalex78 · Post by **rastalex78** » Thu Apr 25, 2013 6:09 am

hi , all and mickael !
thx for your help !
i don' really have time for do the test . so thx you for your time.
i follow your test.

Thu Apr 25, 2013 10:13 am

Hi All,

We do have the debug build now, and I've e-mailed everyone from this topic who has reported the problem with a link to this debug build and instructions how to use it. If I have missed anyone by accident - please do let us know so that we can forward a copy of this build.
You can send the results back via e-mail or attach them to this topic!

Once we have your reports we will see to fix the problem.
Thank you in advance for taking the time to provide those!

Regards,
Stefan

rastalex78 · Post by **rastalex78** » Mon Apr 29, 2013 8:56 am

HI !!
Have you got news.

I send you the log files, but no response ...
have you find error ou bug ?

Thx !

Mon Apr 29, 2013 12:15 pm

Hello rastalex78,

Thanks for the debug files, but the guys were busy with build 301 last Friday. I believe they will investigate the issue discussed here later today. As soon as I have any news - I will make post them here.

Best,
Stefan

rastalex78 · Post by **rastalex78** » Mon Apr 29, 2013 12:19 pm

Hi,
Thanx for the feedback.

Best
Alex

Post by **John - Tracker Supp** » Mon Apr 29, 2013 6:09 pm

Pleasure.

rastalex78 · Post by **rastalex78** » Thu May 02, 2013 6:37 am

no news ?

Post by **Paul - PDF-XChange** » Thu May 02, 2013 6:47 am

Hi rastalex78,

nothing yet. I've asked on the ticket for an update on where they we are at. Should have something soon I hope.

hth

rastalex78 · Post by **rastalex78** » Wed May 15, 2013 9:35 am

nothing ....... ?

Wed May 15, 2013 11:34 am

Hi rastalex78,

Michael has provided this info for a temporary solution while our devs fix the problem alltogether (if possible):
We have news here: The problem appears only if the Printer is not configured on the print-server to print standard in colour! Changes on the Client before printing have no effect. It seems, the configuration from the print-server is not changeable für xchange viewer.
So we installed our printers twice with configuration to print Std. in colour.

Best,
Stefan

Tue Nov 17, 2015 8:13 pm

Build 316 of the Editor will have an additional entry "Color" in Print -> Advanced -> Color Override option.
When it is selected, Editor will always print in color ignoring what printer reports about color support.