pdfSaver4.exe hangs with progress bar running forever

[Victorvon]

Hi, my team is having weird problem when printing to PDF-XChange 4 or PDF-XChange 5 (both the latest build) with one of the graph created by our software, the progress bar stays up and appears to hang after print dialog dismissed and the control is back to our software.

Attached please find the installer for our software, and here is the steps to reproduce the problem:
1. Run SA_Setup.exe to install the software, it comes with 15-day trial license.
2. Switch to installed directory, run style.exe.
3. Select menu "File|Open" and choose "success.zsax" (included in the attached .zip file).
4. Once the workbook is open and graph shown, select "File|Print" and print to the installed PDF-XChange driver.
5. The PDF file should be generated and everything looks ok.
6. Now repeat above steps but choose "failed.zsax" (included in the attached .zip file) this time, the pdfSaver4.exe stuck in progress dialog.

It appears this problem only happens on Windows Server 2003/32bit or Windows XP/32bit, not any other platform. I don't know at this point if it's our software or PDF-XChange causes the problem but any help to diagnosis the cause will be greatly appreciated. Thanks ahead!

With best regards,
Victor Von

P.S. I was kicked out of "post a new topic" immediately after the attachment is uploaded, twice. Is there any other way I can upload the installer (720MB)?

[Stefan - PDF-XChange]

Hi Victorvon,

If you send us a link to the download on your own website - we will get it from there.

Regards,
Stefan

[Victorvon]

Here is the link http://www.styleadvisor.com/updates/8.4/rc/setup.exe, I will attach sample files for testing in separate post. Thanks!

[Victorvon]

Attached please find the sample files for testing.

Victor Von

[Stefan - PDF-XChange]

Thanks Victor,

Downloading the installation file on a virtual XP now and will try to reproduce the problem when the download completes.

Regards,
Stefan

[Stefan - PDF-XChange]

Hi Victor,

I managed to reproduce the problem, but I must say that I suspect this to be an issue at your end. I tested with both our V4 and V5 drivers and both were "hanging" at the "spooling" stage. This is when they are receiving data from the printing application and it seems like for your "failed" file yours is sending none towards the drivers.

I tested with MS XPS and MS Document Image wreited virtual printers - and could not get any results from them either - so to say once again - it seems like your own app has problems with that file and simply doesn't send the needed info to the printers.

Regards,
Stefan

[Victorvon]

Thank you Stefan, it is now confirmed by one of my engineer that it's our problem.

With best regards,
Victor Von

[Will - Tracker Supp]

Hi Victor,

Thanks for letting us know - I'll pass the info. onto Stefan.

Cheers, all the best,
Will