Unable to Sign Documents

[sunnyengineering]

When I sign a document, it presents the save dialogue, after I click "Save" it reports: "Error saving document to"...":Error [System]: Object already exists."

I have attempted uninstalling and reinstalling the software, removing all related registry keys, but the problem persists.



===== OS Information =====

Windows 7 Home Premium Service Pack 1 (7601.18247.amd64fre.win7sp1_gdr.130828-1532)

CPU: 9 (L: 6; 2a07)

CPUs #: 8 (255)

Memory info:

34 percent of memory is in use.

8300080 KBytes total of physical.

5406628 KBytes available of physical.

16598296 KBytes total of paging file.

12923704 KBytes available of paging file.

8589934464 KBytes total of virtual.

8589705964 KBytes available of virtual.



===== Viewer Version Info =====

Version: 2.5 (Build 213.1)

(Nov 8 2013; 19:55:11)

[Paul - PDF-XChange]

Hi sunnyengineering,

I just ran a test of signing a document on a Win 7 x64 Home Premium machine using the current installer and it was able to save the signed document without issue. Can you tell me the following?

What kind of certificate are you using? A self signed cert created in the Editor? An existing cert in your Windows System Store? An existing cert from a file? Or a hardware USB based certificate?

Sincerely

[sunnyengineering]

I am using a certificate from the "System Store"

Photos:
https://www.dropbox.com/sc/seel4r1fdyqkcr0/Sgk71X_1vy

[John - Tracker Supp]

have you tried to successfully use the Cert in any other application ?

[sunnyengineering]

I encrypt documents and spreadsheets with MS Office 2010. I am not sure what certs it uses.

I would happily follow directions to install a new cert if you knew where I could find them.

[Paul - PDF-XChange]

When you are in the screen where you choose what cert - there is an option to create your own cert using the Viewer and save it in the Windows System Store:



Can you try signing with a cert you make in the Viewer and saved to the System Store?

regards

[sunnyengineering]

Success!

Thanks for your help. I can sign things again.

[Paul - PDF-XChange]

My pleasure sunnyengineering,

do let us know if we can be of further assistance.

regards