Can’t get value of some form fields

[Fanski]

I can’t get the Field Value of some fields.
Could someone have a look at this pdf and tell me how I can get the values of the Fields
Tel, Fax, E-Mail?
this.getField("Antrag[0].Seite1[0].TeilformularDaten[0].Email[0]").value
returns null, but the viewer shows the value “TEST4”

Regards
Peter

[Stefan - PDF-XChange]

Hi Peter,

How were those fields populated? Because while they seem as if data was entered in them, if you click any of those fields - it shows as empty. If I then click in and type something else myself - I can then get the value of the Field.
In fact those fields do not show any content when you open them initially in the Editor.
I can see 3 document level scripts - but those are checking for Adobe's products versions, and should not affect the fields. However - do you think there might be some further JS that could be "wiping clean" those fields every time the document is launched?

Regards,
Stefan

[Fanski]

Hi Stefan,

thank you for your answer.
There seems to be a JS, which can clear the fields. At the bottom of the document are two buttons, the right is for printing, the left is for “clear fields”.
As attachment the original document. I need the user to fill the fields, and after that, I have to read the values.
Is there another way how I can get the displayed value of the fields?
Regards
Peter

[Vasyl - PDF-XChange]

Hi, Peter.

There is issue with your test.pdf file. The Tel, Fax, E-Mail fields doesn't contain the text really. They displaying only the 'cached' appearances of non-existing values. You may check it by Adobe Reader - it ignores the cached appearance when value is empty and shows such fields as empty. However, in viewer, if you entered any new value into E-Mail then your script gives the new value correctly...
But, you are right, we found problem with your form(StaticXFA-form): the 'Clear Fields' working but in wrong way - it clears field values but keeps the cached appearance of values and run-time values. But if you will clear_fields/save_doc/close_doc/open_doc - it will produce the same strange result like in your test.pdf - show appearances of non-existing values. It is our issue and we will fix it in next build.

Thanks for report,
Cheers.

[Fanski]

Thanks for the answer.
Hope you can fix it, because we have no influence on the document template.
Please post it here, when you fixed it.

Regards
Peter

[Stefan - PDF-XChange]

Hi Peter,

Vasyl asked me to make a ticket in our internal system:
RT#2502: Editor 307.2: "Clear Field"(Formular zuruksetzen) button doesn't work correctly
That will allow us to keep track of this issue and fix it. As soon as it's fixed I will post here in the topic.

Regards,
Stefan