Wrong colors

[senen]

Hello,
The rendering of colors in the attached pdf is completely wrong. I've tried to attach a screen capture of the different rendering in Acrobat Reader (which is Ok) and Pdf XChange Viewer (which is not), but I'm not allowed to attach png nor jpg files. But you can compare yourself.

Best regards,
Senen

[Will - Tracker Supp]

Hi Senen,

Thanks for the post - I've managed to reproduce the issue and have created an internal Development ticket to help track the progress of the problem. The ticket number is RT-2615, so please reference this number when requesting updates to the status of the ticket.

We appreciate your patience and understanding as we work towards a fix for the issue.

Hope that helps!

[Willy Van Nuffel]

Please note that PDF-XChange Editor version 5.5 build 308 seems to also have this problem.

I suppose your ticket was only been made for PDF-XChange Viewer ...

[Will - Tracker Supp]

Hi Willy,

I'd actually made the ticket out for the Editor not the Viewer, as I suspect that this won't be fixed for the Viewer.

Cheers,

[Willy Van Nuffel]

Thanks for your answer Will.

For us, as your clients, it is very confusing to see the Editor as the replacement or the successor for the Viewer.
For you, Tracker Software, it is indeed, but for us it are still two 'different' products.

So please try be clear when communicating here, because this particular part of the forum is about the "Viewer", and 'senen' was, at my opinion, also talking about the Viewer, not about the Editor.

Kind regards.

[Will - Tracker Supp]

Hi Willy,

Absolutely, apologies for the lack of clarity here. We'll certainly try to be clearer for the future

[senen]

Thank you all for the answers.

Yes, I was talking about the viewer. Should I understand it won't be fixed?

[Stefan - PDF-XChange]

Hi Seren,

Yes it is quite unlikely that the Viewer will receive any further features or bug fixes, as we are now focusing all our dev efforts on the Editor.

Regards,
Stefan

[Ivan - Tracker Software]

The issue is fixed now into the Editor, but it will not be available in build 309 due to some performance issues (to proper render such kind of gradients it requires more calculation than for regular ones) and lack of time for testing this change before release.