Dear,
My company recently purchased a license for PDF-XChange PRO (see attachment). When users try to print to the PDF-XChange Printer 2012 they get a PDF document which contains watermarks. Is this normal behavior?
Kind regards,
Dietrich De Nauw.
License issue
Moderators: PDF-XChange Support, Daniel - PDF-XChange, Chris - PDF-XChange, Sean - PDF-XChange, Paul - PDF-XChange, Vasyl - PDF-XChange, Ivan - Tracker Software, Stefan - PDF-XChange
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Dietrich
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License issue
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Will - Tracker Supp
- Site Admin
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- Joined: Mon Oct 15, 2012 9:21 pm
Re: License issue
Hi Dietrich,
Thanks for the post and welcome to the forums!
I suspect what is happening, is that they are printing to our Standard driver (installed as PDF-XChange Printer 2012), rather than the Lite driver, which is covered by your license. Please uninstall PDF-XChange 2012 from the Windows control panel, restart the computer(s) and re-install from this link:
https://www.pdf-xchange.com/PDFX5SA_LE.zip
Hope that helps!
Thanks for the post and welcome to the forums!
I suspect what is happening, is that they are printing to our Standard driver (installed as PDF-XChange Printer 2012), rather than the Lite driver, which is covered by your license. Please uninstall PDF-XChange 2012 from the Windows control panel, restart the computer(s) and re-install from this link:
https://www.pdf-xchange.com/PDFX5SA_LE.zip
Hope that helps!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com