Interest in your software...

[Stingray]

Dear Sirs,
we are very interested in your product as we currently use an alternative software, which does not fully meet our requirements.
I was about to call your Support and ask for a trial version in a portable format. That way we can check that your software meets our requirements.
Sadly, your telephone support is not available - furthermore the phone number does not exist... ?????
There is a czech (?) and english message that this number is invalid??

Not really trustful ... how come?

Looking forward hearing from you soon.

Markus

[Will - Tracker Supp]

Hi Stingray,

Thanks for the post - we don't offer tech support over the phone, it's all done via these forums and email.

Also, Stefan, who normally handles UK hours and calls is currently on holiday. The Canadian office is closed as it is 5:31am there, so we don't have anyone available via phones at the moment.

With regards to the trial, you can download a pertpetual trial of our software from the downloads page (below), though please note that the use of any PRO features will watermark your document:
https://www.pdf-xchange.com/downloads

I'm afraid that we don't currently have a portable version of the Editor, only the Viewer, which is no longer sold or supported. We hope to release a portable version of the Editor in the near future but, for now, I don't have information on exactly when that will be.

Cheers,

[Stingray]

Thank you for your response...

I understand the holiday part - everybody needs a time off.

But offering services for Sales/Admin only as listed on your page:
https://www.pdf-xchange.com/contact

gives me a weired feeling, when the phone no is not available during the vacation of a *single* employee...?

I mean, please understand me correctly - I looked at your software and it looks legit... but trying to put this in our company
I have a reputation to loose when there is nobody to talk to....!

Handling software request and support by a web forum only... not sure how to rate this...

Cheers,
Stingray

[Will - Tracker Supp]

Hi Stingray,

Employee wise, we're not an large company. We're also based in Canada, so only have Stefan in the UK. Currently, I'm visiting the UK and am working remotely while I'm here, but am not available by phone.

The Canadian main office opens for Sales/Admin. calls at 9:00am PST (-8:00 UTC). You're more than welcome to call there in the next two hours or so, if that would alleviate your concerns.

Also, I should point out that there are many, many users whom have purchased the software that post on the forums. We ourselves are also quite active on here.

[Stefan - PDF-XChange]

Hello Stingray,

And I am back from my holiday and will be happy to speak with you, if you still have questions that you want to discuss over the phone!

Regards,
Stefan