Fonts print Black instead of Color

[LemonBanana]

Hi Tracker-Team,

Fonts in a PDF Document display in correct color (turquoise) correct on screen. Sending the document for Print switches the color for Text-Objects to BLACK. This already happens in the PrinterSettings Preview. I tried with 3 different Printers (Inkjet, Laser). I still have a Tracker PDF-Viewer installed on another PC where the document prints correct.


kind regards
LemonBanana

[Will - Tracker Supp]

Hi LemonBanana,

Thanks for the post - could you go to Help --> About and tell me the build & version you are using?

[LemonBanana]

Hi,

Help->About: Version 5.5 (Build 309.0) (Jul 30 2014; 15:02:00)

[Will - Tracker Supp]

Hi LemonBanana,

Thanks for that - could you send the PDF that you're seeing this with? If you can't upload it here, please feel free to send it directly to support@pdf-xchange.com with a link back to this topic.

The PDF will not be shared with any 3rd part.

Cheers,

[LemonBanana]

Hi Tracker-Team,

I sent the sample file on Oct 14th. Can you reproduce the symptom with the submitted file?

kind regards
LemonBanana

[LemonBanana]

Hi Tracker Team,

I suppose I fonud the reason for the symptom in the Sourcedocument.

The Text-Object is placed with Color Attribute "Black" and the TExt has been selected and changed to turquoise afterwards. It seems the lower-level character formatting is ignoerd and the global Object Color is taken instead. I changed the color of the Higher-Level Object to turquoise and then it worked.

Bug or Feature ?

kind regards
LemonBanana

[Will - Tracker Supp]

Hi LemonBanana,

I apologize for a delayed response - I'm not aware of any files being sent in. Could you please resend the file(s) for us to take a look at?

Cheers,

[LemonBanana]

Problem still present in current version. The other Document had sensitiv data. I did not upload it. But it occured here as well.

Sample Document:
http://www.systemsoftware.at/tracker/Tr ... Dialog.pdf

(will be removed when processed)

I added a screenshot of the PrintDialog with Document in Background as Page 2

Works fine with Foxit and Acrobat.

[Stefan - PDF-XChange]

Hi LemonBanana,

Thanks for the sample file. I could see the problem now. I've asked a colleague from the dev team to take a look, and we will see to get this in the pipeline for fixing asap.

Regards,
Stefan

[Ivan - Tracker Software]

The issue is fixed. The fix will be available in build 313 that will be available soon.