Page Range in printer dialog

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dt_qa
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Page Range in printer dialog

Post by dt_qa »

When clicking "Current View" in the Page Range section of the print dialog, a blank page prints. The document in the preview pane is also blank. The attached screen shots show the printer dialog with the print preview when Print "All" is selected vs when print "Current View"
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John - Tracker Supp
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Re: Page Range in printer dialog

Post by John - Tracker Supp »

We really do need sample 'Original' files please - your multiple posts all have this missing which makes supporting you very difficult.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Vasyl - PDF-XChange
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Re: Page Range in printer dialog

Post by Vasyl - PDF-XChange »

Also please provide screenshot of application's main window - to see what position of view and zoom level you have in pages view before printing...
Thanks.
PDF-XChange Co. LTD (Project Developer)

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
dt_qa
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Re: Page Range in printer dialog

Post by dt_qa »

I have attached a zip file that contains the original file and jpg files displaying the view set to "Fit page".
It doesn't appear that the zoom and fit selection alters how the print dialog behaves.

Thanks.
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Ivan - Tracker Software
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Re: Page Range in printer dialog

Post by Ivan - Tracker Software »

There is something strange on your screenshots: 1) on "All Pages_PrinterDialog.JPG" I see no text on document's page, but on print preview there is text on top of the page, and also at bottom of the page; 2) On both screenshots it looks like there is something behind the print dialog starting on the sticky note annotation.

Are you sure you are viewing and printing the same document?

As we cannot reproduce two issues with your application, is there any way we can get that app for testing here?
PDF-XChange Co Ltd. (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
dt_qa
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Re: Page Range in printer dialog

Post by dt_qa »

Let me check with management.
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Stefan - PDF-XChange
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Re: Page Range in printer dialog

Post by Stefan - PDF-XChange »

Hello dt_qa,

Please check here first:
https://forum.pdf-xchange.com/ ... 295#p88295

Regards,
Stefan
dt_qa
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Posts: 23
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Re: Page Range in printer dialog

Post by dt_qa »

This is still be a issue when using B312 of the PDFViewer in our product.
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John - Tracker Supp
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Re: Page Range in printer dialog

Post by John - Tracker Supp »

There is something strange on your screenshots: 1) on "All Pages_PrinterDialog.JPG" I see no text on document's page, but on print preview there is text on top of the page, and also at bottom of the page; 2) On both screenshots it looks like there is something behind the print dialog starting on the sticky note annotation.

Are you sure you are viewing and printing the same document?

As we cannot reproduce two issues with your application, is there any way we can get that app for testing here?
Can you please reply to the above so we can progress this ...
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com