PDF-Xchange Viewer stopped working

[bob_sun]

Hi,

I would like to ask a question on the “stopped working” message of a PDF-Xchange viewer in
Windows Vista.

In order to prevent my ATI Radeon graphic card from overheating, I disabled most of the visual appearance options in System properties->Advanced->Performance options.

My PDF-XChange Viewer runs smoothly before doing the abovementioned change. But after the change, if I am keeping several instances of it open and working in other application for some time and then switch back to the PDF viewer, I often get “PDF-Xchange Viewer has stopped working” message and has no other choice than to close it.



http://sl9zbq.blu.livefilestore.com/y1p ... orking.png

Does anyone know the cause and fix to this problem?


Version information:
PDF-Xchange Viewer; 2.0, Build 40.7
Windows Vista 64-bit Home Premium; the problem also occurs after I upgraded to Windows 7 64-bit Professional
Memory: DDR2 4G
Laptop: HP tx2500
Graphic card: ATI Radeon 3200


Thanks,
Bob

[Paul - PDF-XChange]

Hi bob_sun,

I'm not sure about the details on the colour error message, one of the dev team will be in a better position to comment on such detail.

One thing I would suggest however is to update your viewer to the latest version. https://www.pdf-xchange.com/knowled ... nt-version and tell us if the error is still present.

hth

[bob_sun]

Dear Paul,

I have just posted the thread in the DEV forum (https://forum.pdf-xchange.com/ ... =6&t=10021).

Did other user report this problem before? Is there any way to solve it?

Bob

[Chris - PDF-XChange]

Hi Bob,

I haven't found any posts regarding this issue, have you tried the latest version of the Viewr as Paul suggested?

Best,
Chris

[bob_sun]

Dear Chris,

I did a windows system resotre and the problem was resolved. It appears that I have disabled some services that are needed by PDF-Xchange, but I didn't identify them exactly.


Bob

[Stefan - PDF-XChange]

Glad that it is all back to full working order Bob!

Cheers,
Stefan