Product Key not working

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jgilliam
User
Posts: 1
Joined: Sat Jan 22, 2011 8:32 pm

Product Key not working

Post by jgilliam »

Really need some help here. Call me anal but I like to keep up with the latest updates of all the software on my compter.

The problem I am having is that when I go to update to PDF-XChange PDF Viewer v2.5.191 it gives me the following error message....

"Sorry - the serial number supplied is not valid for this product - please ensure you have entered correctly, or possibly you have a similar product from us that requires an alternative download."

I dont have any other products from Tracker Software and this is the only key that I was given.

Any help would be greatly appreciated. :D
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Paul - PDF-XChange
Site Admin
Posts: 7443
Joined: Wed Mar 25, 2009 10:37 pm

Re: Product Key not working

Post by Paul - PDF-XChange »

Hi jgilliam,

good that you didn't post that key on the forum. If you email it to support@pdf-xchange.com we will validate it for you and send details on what to do.
Best regards

Paul O'Rorke
PDF-XChange Support
http://www.pdf-xchange.com