Viewer crashes when trying to print without UI

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bunkerj
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Posts: 7
Joined: Thu Mar 18, 2010 5:25 pm

Viewer crashes when trying to print without UI

Post by bunkerj »

I am able to open the pdf and view it in the viewer, however when I try to print without a UI, the viewer tries to open but crashes.

I get the message "PDF-XChange Viewer has encountered a problenm and needs to close.

I am using Adobe LiveCycle Designer 9.0 to create the pdf.
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Chris - PDF-XChange
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Re: Viewer crashes when trying to print without UI

Post by Chris - PDF-XChange »

Hi bunkerj,

In the Viewer Go to Help->About PDF-XChange Viewer and let me know what build you are using, and are you right-clicking the unopened file and selecting print from a folder?

I successfully right-clicked the document and selected print for this document from my desktop using the latest build 193.

Best,
Chris
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.


Chris Attrell
Tracker Sales & Support North America
http://www.tracker-software.com
bunkerj
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Posts: 7
Joined: Thu Mar 18, 2010 5:25 pm

Re: Viewer crashes when trying to print without UI

Post by bunkerj »

I have the latest viewer Version 2.5 (Build 193.0)

I have tried printing silently from within my application, and when I just try to right click and print the file that is sitting on my desktop.
bunkerj
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Posts: 7
Joined: Thu Mar 18, 2010 5:25 pm

Re: Viewer crashes when trying to print without UI

Post by bunkerj »

I notice the difference is that when I have it open in viewer - and go to Document properties, PDF Viewer: <Unknown>

the one that works has PDF-XChange Viewer v2.5.193.0 (Feb 15 2011 21:23:24), 3/10/2011, 4:47:55 PM
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Chris - PDF-XChange
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Re: Viewer crashes when trying to print without UI

Post by Chris - PDF-XChange »

Hi bunkerj,

So how do you mean trying to print from within your application, are you using the Viewer ActiveX SDK or which application are you referring to? I'm trying to get a better understanding of your situation.

Thanks,
Chris
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.


Chris Attrell
Tracker Sales & Support North America
http://www.tracker-software.com