AutoRotate doesn't always rotate properly

[wcheung]

Hi,

A client of ours noticed that when printing a pdf document with a mix of portrait and landscape page orientations, the print out does not rotate the page properly on some printers. I've only been able to replicate this issue with the "Microsoft Office Document Image Writer" printer, but for other printers on my system the pages in landscape mode are rotated to portrait mode. Our client is using a "Ricoh AFICIO MP 7500 PCL6".

We're using PDF-XChange Viewer version 2.0.56.0 and I've set the following properties in an attempt to emulate what Adobe Reader printing has set by default:

SetProperty("Print.PaperHeight", 0, 0)
SetProperty("Print.PaperWidth", 0, 0)

SetProperty("Print.PaperRotate ", "Landscape", 0)
SetProperty("Print.ScaleSimple.AutoCentre", 1, 0)
SetProperty("Print.ScaleType ", 2, 0)

Please let me know if you need more information.

Thanks,
Will

[Stefan - PDF-XChange]

Hello Will,

Build 2.0.56 is two days short of being 7 months old, so please consider updating to the current latest build 2.5.195 as we have made quite some improvements over the last 7 months and most probably this page rotation issue has been addressed and resolved already.

Best,
Stefan

[wcheung]

Thanks Stefan! I'll give it a shot and report back.

Will

[Stefan - PDF-XChange]

Sure Will,

Would be expecting your update on how it went.

Best,
Stefan

[wcheung]

I downloaded the latest version of PDF-XChange Viewer SDK and ran the executable with the offending document and it doesn't look like the bug was fixed in 2.5.195. I used the print dialog and checked off "Auto-rotate sheets", "Auto-centre pages in sheets" and changed scaling type to "Reduce to printer margins" which should correspond the properties I spoke of earlier.

I've created a new pdf that should demonstrate the bug and attached it.

[Stefan - PDF-XChange]

Thanks wcheung,

I managed to reproduce the issue and as per our devs request I created a ticket so that this case could be investigated and fixed if possible.
The ticket number is:
#998: AutoRotate doesn't always rotate properly

It's for internal use only but we will keep you updated with both e-mails and here in this topic.

Best,
Stefan

[wcheung]

By any chance, is there an update on a possible fix for this issue?

[Stefan - PDF-XChange]

Hello wcheung,

Apologies for the delay. I have received no answer from our devs on this one, but have requested for an update just now, and hope to get an answer for you in the next 24 hours.

Best,
Stefan

[Stefan - PDF-XChange]

Hi again wcheung,

Just a quick update. Your problem has been assigned to a developer and we should resolve this issue as soon as possible.

Best,
Stefan

[wcheung]

Thanks again Stefan!

[Stefan - PDF-XChange]

[Stefan - PDF-XChange]

Hello wcheung,

Good news, we have resolved this issue, and the fix will be in the next build 196 which will be released by the end of the week.

Best,
Stefan

[wcheung]

Hi Stefan,

That is great news! Thanks a lot for your help!

Will

[Stefan - PDF-XChange]

Pleasure Will!

Best,
Stefan