Shows a lot of "noise" when i view the file. (Urgent)

[johnnyjoe]

Hi!
We found a big issue in viewing a pdf file by using the PDF-XChange Viewer and also the SDK.
Shows a lot of "noise" when we view in PDF-XChange Viewer, but when i use pdf Acrobat viewer to view and there is no problem at all. I can see the file very clear.

You can try to view the file i attach here in PDF-XChange Viewer and Adobe Acrobat Viewer. You will able to see what do i mean.

Please reply ASAP to us. We need to know what cause this problem, because there alots of file behave like that.

Thank You!

Shows a lot of "noise" when view by PDF-XChange Only.

[ebbiTeam]

Similar problem here.
I have tested the file provided by johnnyjoe and it only shows the second page whereas the first one is completely white.

Here is a code snippet in which the first document page is loaded into a picturebox for showing a preview:

Code: Select all

        m_gdPicture.PdfReaderSelectPage(m_fileID, 1)
        Dim previewImage As Bitmap = Bitmap.FromHbitmap(m_gdPicture.GetHBitmapFromGdPictureImage(m_gdPicture.PdfReaderRenderPageToGdPictureImage(m_fileID, 300, False)))
        m_view.PreviewFrame.Image = previewImage

What's the problem here? I hope there's a solution.

Best regards
ebbiTeam

[Stefan - PDF-XChange]

Hello ebbiTeam and johnnyjoe,

Could you please check the version of our SDK you are using, and if it is not build 195 - then please try updating to that build as I had no problems viewing either page 1 or page 2 of the sample document in our Viewer, and they looked just as in Adobe's Reader.

The first page is a black and white scan and I can clearly see the barcode, dithered grey in the table headers, as well as the watermark of Ingram Micro in the center of the page.
The second page is a colour scan.

Best,
Stefan

[johnnyjoe]

May i know at where i can check the SDK Vesion?

[Stefan - PDF-XChange]

Hi Johnyjoe,

Navigate to the Bin folder inside the SDK installation path (by default C:\Program Files\Tracker Software\PDF-XChange Viewer SDK\Bin) and check the file info for e.g. pxcview.dll - the version info should be displayed in the status bar, in the pop-up information box, and as well in the properties window.

Best,
Stefan

[johnnyjoe]

Thank for the reply!
My version of the pxcview.dll is 2.0.45.0

I will try the latest version on tomorrow. Thank!

[Stefan - PDF-XChange]

You are welcome johnnyjoe,

Build 2.0.45 is from 20 Jan 2010 - so you will find quite some improvements were made over the last 16 months

Best,
Stefan

[ebbiTeam]

Sorry i have done a mistake. Forget about the problem with the blank page.
As you can see the code is from another tool and I have mixed it.

[Stefan - PDF-XChange]

[johnnyjoe]

Ok! Its solve the problem.
I already try the viewer but not the SDK.
At here what i want to ask:

My PDF-XChange Viewer PRO SDK is version 2.045
Are the latest version is free for me to upgrade?

How to upgrade? Is it...
Uninstall the old version. Then download and install new version?

[Stefan - PDF-XChange]

Hello Johnyjoe,

Yes your SDK license is valid for all builds of ver2, so it's free for you to upgrade.
Simply remove the old build and install the new one.

Best,
Stefan