Unable to open Note Replies...

PDF-XChange Viewer SDK for Developer's
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DSSavant
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Posts: 216
Joined: Thu Jul 08, 2004 7:29 pm

Unable to open Note Replies...

Post by DSSavant »

When a PDF is edited using Acrobat such that Popup Notes are added and Replies are then added to the Popup Notes and then the annotation is Locked (made Read Only), the Tracker Viewer is unable to open and view the Note's Replies.

Steps to reproduce:

Create a PDF. Don't care how.
Using Acrobat ---
Add a few Note annotations on the page.
Open the popup notes.
Type something cool like "have you been asked when v3 will ship today ;)"
Using Javascript or whatever mark the annotation Read Only.
--> in javascript: annotationItem.readOnly = true;
Save the PDF.
Add a Reply to the popup note. Say something like "quit asking".
Again, using Javascript or whatever mark the annotation Read Only.
--> in javascript: annotationItem.readOnly = true;
Save the PDF.
Using the Tracker Viewer
Load the PDF.
Notice the popup note and replies.
- Too many replies - 4 instead of 1
- Unable to open the replies, title "bar" shows and nothing more


Using most recent viewer, build 199.

I've attached a PDF to show the problem.
You do not have the required permissions to view the files attached to this post.
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Stefan - PDF-XChange
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Posts: 19885
Joined: Mon Jan 12, 2009 8:07 am

Re: Unable to open Note Replies...

Post by Stefan - PDF-XChange »

Hello DSSavant,

Asked the guys for an advise as I am unable to answer this myself. We will post here as soon as there are any news.

Best,
Stefan
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Vasyl - PDF-XChange
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Joined: Thu Jun 30, 2005 4:11 pm

Re: Unable to open Note Replies...

Post by Vasyl - PDF-XChange »

Hi, DSSavant.

We will fix this issue in the next build.
Thanks for your detailed bug-report.
PDF-XChange Co. LTD (Project Developer)

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
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Stefan - PDF-XChange
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Re: Unable to open Note Replies...

Post by Stefan - PDF-XChange »

And we also created tickets for those two cases (this and the one in topic 12056)

The ticket for this case is:
#1336: Viewer: Issues with Popup-Annotations

Best,
Stefan
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Stefan - PDF-XChange
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Posts: 19885
Joined: Mon Jan 12, 2009 8:07 am

Re: Unable to open Note Replies...

Post by Stefan - PDF-XChange »

Hello DSSavant,

This case is also resolved in build 200.

Best,
Stefan