Problem with Netscape plugin on x64 OS/x86 browser

[BigMike]

Hi,

I've just noticed, that the PDF-XChange Viewer browser plugin doesn't work here. My Opera shows only a blank page. I can't tell you with which update the problem occured.

Current configuration:
Windows 7 x64, SP1
Opera 12.01 (x86 version)
PDF-XChange Viewer 2.5 build 205 (EXE-Installer)

Opera recognizes the plugin correctly (opera:plugins shows the plugin PDF-XChange Viewer - 2.5.0205.0000)
I can see in SysInternals Process Explorer, that opera_plugin_wrapper.exe loads C:\Program Files\Office\Tracker Software\PDF Viewer\Win32\npPDFXCviewNPPlugin.dll which is the correct plugin file for my 32bit Opera.

I tested this also with a fresh browser profile. That didn't solve the problem.
It works fine on my second system, which has Windows 7 x86, SP1 installed.

Could you please test it and tell me if you're able to reproduce the problem?

Thank you,
Michael

[Nico - Tracker Supp]

Hi BigMike,

Thank you for your post.
I downloaded Opera 12.01, Build 1532, Platform Win32 and test it with Windows 7 64-bit Service Pack 1
I did not have any issues.

Added the plugin from: Opera->Settings->Preferences menu, Advanced tab.
Selected Downloads on the left pane, then selected application/pdf and click on Edit button.
At File type window, selected Use plug-in option and the entry: C:\Program Files\Office\Tracker Software\PDF Viewer\Win32\npPDFXCviewNPPlugin.dll.
Then click OK button.

How did you add the plugin?
Did you try to uninstall Opera and re-install? I had already installed PDF-XChange Viewer when I installed Opera.

Thanks.
Sincerely,

[Stefan - PDF-XChange]

Hi Mike,

I am a daily Opera user - and currently have version 12.01 build 1532 - it is only 32 bit version, and am just like you running it on 64 bit Windows 7 with SP1 installed - and the plug-in is working properly for me too.

Maybe it's something in your configuration/settings on that particular machine. Did you try to reinstall the Viewer already?

Best,
Stefan

[BigMike]

Sorry for bugging you. Uninstall, reboot, install, reboot - all is fine now. The plugin works again

Thank you for the quick response.

[Nico - Tracker Supp]

Hi BigMike,

Thank you for the update, glad to hear everything is working as expected.

Sincerely,