Printer Color Detection Problem

[cbhb]

We produce two sided postcards, one side which contains color, the other which is only black. In the full version of Acrobat when we send these to our color copiers (Canon iR-ADV C5045/5051 PS3) and leave the option "Let printer determine colors" unchecked (which is the default), the copier correctly records only one page printed in color.

However, if we use PDF Xchange viewer to print these PDF's it will record two color pages as having been printed. There doesn't seem to be any equivalent option in Xchange Viewer that will prevent this from happening. Any suggestions?

Attached is a sample postcard, the first page of which does not contain any color.

[Stefan - PDF-XChange]

Hello cbhb,

Can you please try downloading and printing through our PDF-X Editor:
https://www.pdf-xchange.com/product ... nge-editor

It's printing engine is different than the one in the Viewer, and I hope it will produce the correct result.

Regards,
Stefan

[cbhb]

Unfortunately it was the same result.

[Paul - PDF-XChange]

Hi cbhb,

can you tell us the make and model of your printer please as well as if you are using a PCL based driver?

Sincerely

[cbhb]

It's a Canon ImageRunner C5051, we're using a PS3 driver.

[Ivan - Tracker Software]

Can you please pause your printer, print these two pages on it from the Editor, and send us spool files from your "c:\Windows\System32\spool\PRINTERS" folder?

[cbhb]

Postcard Sample
https://drive.google.com/file/d/0B2VbRM ... sp=sharing

Spool
https://drive.google.com/file/d/0B2VbRM ... sp=sharing

[Paul - PDF-XChange]

Thanks for that cbhb,

hopefully Ivan will be able to get to that soon. We'll post back here when we know more.

thanks