Degraded grey not displaying corrected

The PDF-XChange Viewer for End Users
+++ FREE +++

Moderators: PDF-XChange Support, Daniel - PDF-XChange, Chris - PDF-XChange, Sean - PDF-XChange, Paul - PDF-XChange, Vasyl - PDF-XChange, Ivan - Tracker Software, Stefan - PDF-XChange

fagath
User
Posts: 6
Joined: Sun Feb 24, 2013 10:10 pm

Degraded grey not displaying corrected

Post by fagath »

I have a pdf with a text box filled with gradient grey. In my home pc (win 7 ult 64bit) with version 2.5.209 it shows the gradient fill correctly but at my newer pc at work (win 7 ult 64 bit) with the latest version of pdfxchange the text box is shown filled with one shade of grey. Any idea what is happening?
https://www.dropbox.com/sh/m6q6sii2lzm7 ... XiYDa?dl=0
fagath
User
Posts: 6
Joined: Sun Feb 24, 2013 10:10 pm

Re: Degraded grey not displaying corrected

Post by fagath »

PS
Tried fiddling with the color management setup with no luck and at the work pc the pdf is shown correctly with adobe reader
User avatar
Will - Tracker Supp
Site Admin
Posts: 6815
Joined: Mon Oct 15, 2012 9:21 pm

Re: Degraded grey not displaying corrected

Post by Will - Tracker Supp »

Hi fagath,

Thanks for the post - could you please send the document that you are seeing this with?

Also, please do download and try the Editor to see if that helps, as the Viewer has been replaced by the Editor and is considered to be not supported:
https://www.pdf-xchange.com/PDFXVE5.zip

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
fagath
User
Posts: 6
Joined: Sun Feb 24, 2013 10:10 pm

Re: Degraded grey not displaying corrected

Post by fagath »

Sorry about my late response, I had email notifications turned off so I had to visit again to see I had a reply.
I added the original pdf in the same dropbox folder along with the screenshots.
Will try Editor but what do you mean that the Viewer is unsupported? Latest version is two months old!

Will - Tracker Supp wrote:Hi fagath,

Thanks for the post - could you please send the document that you are seeing this with?

Also, please do download and try the Editor to see if that helps, as the Viewer has been replaced by the Editor and is considered to be not supported:
https://www.pdf-xchange.com/PDFXVE5.zip

Cheers,
User avatar
Will - Tracker Supp
Site Admin
Posts: 6815
Joined: Mon Oct 15, 2012 9:21 pm

Re: Degraded grey not displaying corrected

Post by Will - Tracker Supp »

Hi Fagath,

The End User Viewer is only being updated when an issue is present in the SDK or, for the time being, when a critical issue/security flaw is found.

Thanks for the documents, I will attempt to reproduce this with the Editor and will post back my results.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
fagath
User
Posts: 6
Joined: Sun Feb 24, 2013 10:10 pm

Re: Degraded grey not displaying corrected

Post by fagath »

Editor is showing the degraded grey fine.
I am curious about viewer though. Not sure that I need all the extra features of editor
User avatar
Stefan - PDF-XChange
Site Admin
Posts: 19919
Joined: Mon Jan 12, 2009 8:07 am

Re: Degraded grey not displaying corrected

Post by Stefan - PDF-XChange »

Hi fagath,

The Editor is the up to date product, and the Viewer is unlikely to get a fix for this, so I would recommend you to switch to the Editor. You can still only use the features you need :)

If you have a Viewer license with active maintenance - you can upgrade it to an Editor one free of charge, and if the maintenance has ended - we can still offer you a discounted upgrade path. Please write to support@pdf-xchange.com with your order number and we will let you know what your options are.

Regards,
Stefan