I have a pdf with a text box filled with gradient grey. In my home pc (win 7 ult 64bit) with version 2.5.209 it shows the gradient fill correctly but at my newer pc at work (win 7 ult 64 bit) with the latest version of pdfxchange the text box is shown filled with one shade of grey. Any idea what is happening?
https://www.dropbox.com/sh/m6q6sii2lzm7 ... XiYDa?dl=0
Degraded grey not displaying corrected
Moderators: PDF-XChange Support, Daniel - PDF-XChange, Chris - PDF-XChange, Sean - PDF-XChange, Paul - PDF-XChange, Vasyl - PDF-XChange, Ivan - Tracker Software, Stefan - PDF-XChange
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fagath
- User
- Posts: 6
- Joined: Sun Feb 24, 2013 10:10 pm
Re: Degraded grey not displaying corrected
PS
Tried fiddling with the color management setup with no luck and at the work pc the pdf is shown correctly with adobe reader
Tried fiddling with the color management setup with no luck and at the work pc the pdf is shown correctly with adobe reader
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Will - Tracker Supp
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
Re: Degraded grey not displaying corrected
Hi fagath,
Thanks for the post - could you please send the document that you are seeing this with?
Also, please do download and try the Editor to see if that helps, as the Viewer has been replaced by the Editor and is considered to be not supported:
https://www.pdf-xchange.com/PDFXVE5.zip
Cheers,
Thanks for the post - could you please send the document that you are seeing this with?
Also, please do download and try the Editor to see if that helps, as the Viewer has been replaced by the Editor and is considered to be not supported:
https://www.pdf-xchange.com/PDFXVE5.zip
Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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fagath
- User
- Posts: 6
- Joined: Sun Feb 24, 2013 10:10 pm
Re: Degraded grey not displaying corrected
Sorry about my late response, I had email notifications turned off so I had to visit again to see I had a reply.
I added the original pdf in the same dropbox folder along with the screenshots.
Will try Editor but what do you mean that the Viewer is unsupported? Latest version is two months old!
I added the original pdf in the same dropbox folder along with the screenshots.
Will try Editor but what do you mean that the Viewer is unsupported? Latest version is two months old!
Will - Tracker Supp wrote:Hi fagath,
Thanks for the post - could you please send the document that you are seeing this with?
Also, please do download and try the Editor to see if that helps, as the Viewer has been replaced by the Editor and is considered to be not supported:
https://www.pdf-xchange.com/PDFXVE5.zip
Cheers,
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Will - Tracker Supp
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
Re: Degraded grey not displaying corrected
Hi Fagath,
The End User Viewer is only being updated when an issue is present in the SDK or, for the time being, when a critical issue/security flaw is found.
Thanks for the documents, I will attempt to reproduce this with the Editor and will post back my results.
Cheers,
The End User Viewer is only being updated when an issue is present in the SDK or, for the time being, when a critical issue/security flaw is found.
Thanks for the documents, I will attempt to reproduce this with the Editor and will post back my results.
Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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fagath
- User
- Posts: 6
- Joined: Sun Feb 24, 2013 10:10 pm
Re: Degraded grey not displaying corrected
Editor is showing the degraded grey fine.
I am curious about viewer though. Not sure that I need all the extra features of editor
I am curious about viewer though. Not sure that I need all the extra features of editor
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Stefan - PDF-XChange
- Site Admin
- Posts: 19919
- Joined: Mon Jan 12, 2009 8:07 am
Re: Degraded grey not displaying corrected
Hi fagath,
The Editor is the up to date product, and the Viewer is unlikely to get a fix for this, so I would recommend you to switch to the Editor. You can still only use the features you need
If you have a Viewer license with active maintenance - you can upgrade it to an Editor one free of charge, and if the maintenance has ended - we can still offer you a discounted upgrade path. Please write to support@pdf-xchange.com with your order number and we will let you know what your options are.
Regards,
Stefan
The Editor is the up to date product, and the Viewer is unlikely to get a fix for this, so I would recommend you to switch to the Editor. You can still only use the features you need
If you have a Viewer license with active maintenance - you can upgrade it to an Editor one free of charge, and if the maintenance has ended - we can still offer you a discounted upgrade path. Please write to support@pdf-xchange.com with your order number and we will let you know what your options are.
Regards,
Stefan