Lost functions on update

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KarlKarate
User
Posts: 2
Joined: Tue Feb 10, 2015 5:57 pm

Lost functions on update

Post by KarlKarate »

Hi-
I have not used this propgram for a long time. I tried an update today. There was a warning about my key being an older style, and to not do it. I attempted to stop the install but it proceeded anyway even though I kept cancelling.
Now the program won't work. I reinstalled my old version and it still won't work.
What are my options?
Karl
User avatar
John - Tracker Supp
Site Admin
Posts: 5225
Joined: Tue Jun 29, 2004 10:34 am

Re: Lost functions on update

Post by John - Tracker Supp »

Please email support with your serial number (don't post here) support@pdf-xchange.com - and the email address of the licensed user and we will provide info on the correct build to download and use for your license etc ... Along with any upgrade info/costs should you wish to use a later version.

thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
KarlKarate
User
Posts: 2
Joined: Tue Feb 10, 2015 5:57 pm

Re: Lost functions on update

Post by KarlKarate »

Thank you I did that from my login email here.
User avatar
John - Tracker Supp
Site Admin
Posts: 5225
Joined: Tue Jun 29, 2004 10:34 am

Re: Lost functions on update

Post by John - Tracker Supp »

Thanks - will respond via email.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com