Select text will ONLY highlight text in vertical columns

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jrh2264
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Select text will ONLY highlight text in vertical columns

Post by jrh2264 »

I need help. I am working with PDFs right now in X Change Editor and whenever I try to select text, it will only select vertically. By that, I mean if I try to select or highlight a sentence, everything above and below the sentence will be highlighted as well. See attached PDF from a screenshot.

I've restarted. I've unplugged external monitor and equipment. I've uninstalled and reinstalled XChange Editor. I've rubbed my belly while patting my head. Nothing has helped.

I also checked and if I open a PDF in Adobe Reader, it does the same (only highlights vertically). So this issue is not isolated to XChange Editor. Can someone help?
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Will - Tracker Supp
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Re: Select text will ONLY highlight text in vertical columns

Post by Will - Tracker Supp »

Hi jrh2264,

Thanks for the post - Can you please send the PDF itself, as this will be specific to the text in that document.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
jrh2264
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Re: Select text will ONLY highlight text in vertical columns

Post by jrh2264 »

Thanks for your reply. It is not specific to a particular PDF. All PDFs are having the same issue for me.
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Will - Tracker Supp
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Re: Select text will ONLY highlight text in vertical columns

Post by Will - Tracker Supp »

Hi jrh2264,

I'm not seeing this here and we've had no other reports of this happening, so please make sure that you're using the latest release (Version 6 Build 321):
https://www.pdf-xchange.com/PDFXVE6.zip

If that doesn't help, or if you're already using the latest release, please do send a sample as it's possible that PDF's you are working with all have something fundamental in common that none of our samples do.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Willy Van Nuffel
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Re: Select text will ONLY highlight text in vertical columns

Post by Willy Van Nuffel »

At my opinion, chances are high that it goes about PDF's with scanned pages (images) where OCR (text recognition) has been applied. An example PDF-file would be welcome.

For a test, I have attached the PDF with the PDF-XChange Viewer/Editor license agreement.

Can you please check if you have a similar phenomenon with this one?
I would doubt about it, because the content is purely text (no images).

Best regards.
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Patrick-Tracker Supp
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Re: Select text will ONLY highlight text in vertical columns

Post by Patrick-Tracker Supp »

Hi Will,

Could not have said it better myself. A sample would be quite welcomed.

Thank you! :)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America