PDFs will not load from intranet sites SOLVED

[shaky]

We are currently testing build 321 and have run into another problem. Some of our group use Internet Explorer 11 to view PDF files stored on a company server and accessed via company intranet. Before updating (builds 317 and 320), clicking on these files would display them in a separate tab in the browser with a PDF-XChange Editor toolbar. When attempting to do this in build 321, a new tab opens with the toolbar just as before, but no page loads. We only see the gray PDF-XChange Editor background.

We have confirmed that we do NOT have this problem in Chrome. It only happens in IE. However, some of our web apps do not play well with Chrome, so our users need to be able to use IE.

Have we missed a setting, or is there a fix for this?

[Patrick-Tracker Supp]

Hi Shaky,

Thank you for the post. I am sorry that you are experiencing this issue. It may be related to a known issue with the newly added SharePoint plug-in. Please try to open one of these files in the browser then go to Edit> Preferences> Plugins from within the Editor IE add-in. Please disable the SharePoint plug-in.

I hope this helps!

[shaky]

Patrick, you're the man. I can confirm that disabling the SharePoint plug-in fixes the issue.

For anyone who finds this thread in the future, please note that you have to disable the SharePoint plug-in from WITHIN YOUR WEB BROWSER by clicking the little down arrow to display the menu bar (if it's hidden like ours was), then following Patrick's instructions. If you disable the plug-in from within PDF-XChange Editor itself instead, the plug-in will continue to malfunction in the browser. I misread Patrick's instructions earlier and disabled it in the wrong place.

[Will - Tracker Supp]

Glad to hear that Shaky!

To add to your point about disabling the plugin in browser - we store the settings for the browser plugin and installed application separately, as user's workflows typically differ in browser and so the same customizations are not always relevant.

Cheers,