"connecting to site" message when opening pdf files on network drives!

[gate1975mlm]

Hello,

I have been noticing lately at random times when I open some pdf files that are on a network computer in my home I get the message "connecting to site" which can last up to 1 minute or so before it loads the pdf file. Also when this happens I can not even minimize PDF-XChange Editor as I just get a beeping sound.

When this happens I also tested other pdf viewers Microsoft Edge and Foxit and neither of them have this issue and oepn the pdf just about instantly.

Again this is a very random issue and does not always happen with the same pdf file.

Any idea how how to fix this?

Thanks

[Will - Tracker Supp]

Hi gate1975mlm,

Thanks for the post - Please try disabling the SharePoint plugin under Edit --> Preferences --> Plugins and see if that helps.

Thanks,

[gate1975mlm]

Hi gate1975mlm,

Thanks for the post - Please try disabling the SharePoint plugin under Edit --> Preferences --> Plugins and see if that helps.

Thanks,

Thank you I will give that a try

[gate1975mlm]

Nope that did not work as I just tried opening up a pdf on a network computer and it took over 1 minute to open.

The same pdf opens instantly with foxit and Microsoft Edge.

Update!

Ok after I disabled SharePoint plugin I never closed PDF-Xchange Editor so maybe that is why I got the "connecting to site" message again. So after I closed PDF-Xchange Editor this time the same pdf opens right away.

I will report back if I see it happen again.

[Tracker Supp-Stefan]

Hello gate1975mlm,

Yes - you need to restart the Editor for the plug-ins to be disabled properly!
Glad this is working now, and let us know if it happens again!

Cheers,
Stefan