Switching to UI to Classic

joshual · Post by **joshual** » Wed Jan 17, 2024 5:25 pm

On the current build my program crashes when I attempt to switch from Ribbon UI to Classic UI.

Wed Jan 17, 2024 5:40 pm

Hello, joshual

Thank you for opening a second thread about this, I mentioned this on your other post, but if you can follow the steps here to record a crash dump, that would be helpful: https://www.pdf-xchange.com/knowledgeba ... estigation
I cannot yet seem to reproduce the issue, so it would also help if you could confirm that you only have one installation of our software currently (please check under the windows control panel) and then confirm that it is fully updated and running version 10.2.0.384.

Kind regards,

joshual · Post by **joshual** » Wed Jan 17, 2024 7:11 pm

I will try to recreate - I have two separate licenses for Editor Plus and after restarting my laptop it is working perfectly. I will restart my desktop later today and see if that resolves it.

Assuming it resolves it - I will delete!

Wed Jan 17, 2024 8:48 pm

joshual · Post by **joshual** » Thu Jan 18, 2024 1:04 am

Crash dump files sent - confirmed I am on 10.2.384

Thu Jan 18, 2024 7:33 am

Hello, joshual,

We received the crash dumps. Thank you.

Our developers will take a look and once the issue is identified, we'll get back to you.

Regards.