Problem Saving a PDF

[docu-track99]

I'm having a problem saving a PDF document opened with your Active X control in VB6, it's limited to one document (and variations of it), I have no issues opening, changing and saving other PDF documents.

The error is:

Run-time error '-2112608341 (821427ab)':

Method 'SaveDocument' of object 'IPDFXCview' failed.


I'm also unable to attach the PDF to this message as it's too big for your forum software (4mb, 3.5mb compressed). Please advise on how you'd like to proceed.

[docu-track99]

I've been able to cut the PDF down to one page and still reproduce the error.

[Ivan - Tracker Software]

Which build do you use ?

[docu-track99]

PDF-XChange Viewer SDK - Version 2.035

[Ivan - Tracker Software]

Please check with the latest available build - 2.0.037

[docu-track99]

With the latest available SDK (2.0.036) it still doesn't work.
With the latest available Viewer (2.0.037) it seems to be able to work (can open the file, change something, save and close).

So what's the ETA on the 2.0.037 SDK?

[John - Tracker Supp]

Hi,

Build 37 does work as you can see and the SDK is being prepared for release tomorrow if all goes to plan.

[docu-track99]

Tried this again with the newest Viewer SDK (PDF-XChange Viewer ActiveX SDK v.2.0037.2) and it still errors on the document with the same error number.

[John - Tracker Supp]

Please see the attached.

As you can see I have added various text and comments etc - no problem.

Are you 100% sure you are using the latest Release - please also download and try the end user release and advise if you still have a problem with that.

Please also - check the properties of the ActiveX in explorer to be sure its is build 2.0037.2.

If it is - its very strange indeed

thanks

[docu-track99]

I've also been able to open and make changes in your viewer without any issues. This was also working fine with the 2.0.37 build of the viewer last week when I tested it, not with the 2.0.36 SDK of the viewer. I can't use the ActiveX control in my projects without this document causing some form of error.

My original project is still having the original error in the first post, no change with the new control. (I removed all references to the control, then added it again making sure I was using the new one, still had the error.)

I've also made a new project that only opens then saves the PDF in question, and while it seems to get farther, and sometimes even works, it has still crashed probably about one third of the times that I've run it. It literally just Opens, Applies changes (there are none), then Saves.

The version as reported on the properties of PDFXCviewAx.dll (what we've been loading into VB6 for the control) is 2.0.0037.0002

I've attached the smaller of the two projects that produce this error, it's somewhat sporadic and at one point crashed to the point of me having to End Task it, but the only calls inside the project are to the control.

We've tested this with many other PDFs without any issues, it just seems to be something with this one PDF, what, I'm not sure of.

Thanks for the help.

[John - Tracker Supp]

Investigating - thanks for your patience.

[docu-track99]

Any further information on this issue?

[Lzcat - Tracker Supp]

Cannot reproduce this with build 0037.2. Please check versions of PDFXCview.exe and PDFXCviewAx.dll - both must be 37.2.