Return of the Yellows

[snowbehr]

Greetings,

A few days ago I received an new work laptop and began installing my daily apps, PDF XChange being one of them. I quickly saw that one of my old problems arose. The return of yellow tones where their should be white. I've capture what PDFX sees (incorrectly) and what another program sees (correctly). The PDFX program is a new install and no customizing has been done. I've tried the suggestion of removing all the .icm files, but three of them will always remain as they as deemed system files and cannot be removed or altered.

My previous laptop had a similar issue and the support here was able to give me a .icm file (or some like file) the resolved the issue. I'm hope you can do the same or offer a solution.

I have screen captured the basics for your review. If you require anything else, please let me know.

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[Stefan - PDF-XChange]

Hello snowbehr,

After removing all but the 3 .icm profiles that you are not able to - did you try to restart the Editor and are the colours still yellow where it should be white?

Kind regards,
Stefan

[snowbehr]

Yes, the yellows remained after the restart.

[Dimitar - PDF-XChange]

Hello snowbehr,

Please restart your computer and without starting anything please try again to remove this one:

image.png

Usually, the problem is in the color profile that comes with the monitor.


Regards.

[snowbehr]

I have tried to remove the file at various stages as you suggested. I tried booting into Safe Mode to delete, didn't work. I disconnected the ViewSonic monitors from the laptop, rebooted and it still won't delete. I'll have to try using a boot disk and see if I can delete the file without having Windows running.

I have no such issues with looking at pdfs through MS Edge, Acrobat, Ashampoo or Bluebeam. I like PDFX and I hope the programmers can come up with a different approach to this issue in future updates.

[Daniel - PDF-XChange]

Hello, snowbehr

Historically, when issues like this have come about, it has always been in relation to an error in the color profile itself, which is related to either a windows or device driver update. We have included some exceptions to detect and switch the profile when this happens, but newer changes can still cause these issues.

This generally indicates a color profile issue, to get started we will need the following items:

1. In the Editor, a screenshot of “Preferences -> Color Management” dialog. (you have already included this on in your above post, so we only need the next 3 item)

2. An export of the Editor application settings (File > Manage settings > Export settings)

3. Open the start menu, and type "color management". In the opened window, move over to the "advanced" tab and then click "change system defaults". From there, a nearly identical window should open. In this second window, take a screenshot of the "Advanced" tab. Then on the "all profiles" tab, take a few screenshots as you scroll down through the list presented there so we can compare the list to what is available in the Editor.

4. Open the following folder, and copy the content into a new zipped folder, and include those in your reply:
C:\Windows\System32\spool\drivers\color

With that, we can pass this data along to our Dev team for review, they can hopefully identity the cause of the issue, and provide a suitable solution.

Kind regards,

[snowbehr]

Ok...attached is the requested data. Best of luck with it.

color.zip

color_mgmt_adv.png

profiles.png

PDFXChangeEditorSettings.zip

[Daniel - PDF-XChange]

Hello, snowbehr

Thank you for that, Our dev team will be diving into this as soon as they can. The primary Dev we need for these processes is on vacation this week, and I believe should be back mid next week, so there will be some delay in that investigation (I apologize).
At the very least, you can rest assured that this is a localized and purely visual issue with the color profiles on your device, the documents you are viewing should look normal on the devices of anyone who does not have the problematic color profiles, even though it looks off on your end.

Kind regards,

[snowbehr]

Thanks Dan, I appreciate the effort. I use a lot of grey tones (in PDFX they come out a tan colour) and deciphering yellows from white is a bit tedious at times. Doing live screen shares I need to use another product because it would look confusing to the person at the other end. I'm sure this will get resolved in the fulness of time.

[Daniel - PDF-XChange]

[Mcafferty]

OK, I have resolved one issue. With the help of this video ( https://www.youtube.com/watch?v=ghAZlkDok4Q ) I turned on "Use Windows display calibration" in Color Management and now my PDFX driver created PDFs have the grey tones correct (not tan coloured). The flattened areas still show as yellow (see pic). Using a different printer driver (PDF24 in this case) everything looks normal in PDFX viewer (see other pic)

Tick-This.png

Greys looks correct, flattened areas do not using PDFX driver with PDFX viewer:

2024-05-17 09 15 33.png

All looks correct using PD24 driver with PDFX viewer:

yes.png

[Dimitar - PDF-XChange]

Hello Mcafferty,

Please try temporarily moving the monitor color profile to some folder or replace it with a clean unaltered copy, and see if this resolves the problem.

Regards.

[Mcafferty]

Dimitar,
Sadly, as I noted previously, the file is considered system file and cannot be deleted, moved, renamed, etc.

[Daniel - PDF-XChange]

Hello, Mcafferty

That is okay, It seems that Dimitar missed a recent message from the Dev team, Until the Dev team has had a chance to look at it, removing these files is not advised anymore.

Hopefully the information provided earlier is enough to help us resolve this, but if you want to provide your own set of the full information requested here (in an email with a link to this post) that would help with the investigation.

Kind regards,

[Mcafferty]

Yes, all the requested info is in this thread.

[Daniel - PDF-XChange]

Hello, Mcafferty

My apologies if I am being obtuse, but of the 4 items asked for, none appear to have been provided in full from you personally. At most, we have one of the handful of screenshots mentioned in step 3. It would also help greatly to have a copy of a document which showcases this issue, screenshots of the document are unfortunately not very helpful on their own beyond showing us where to look in the document when we have it.

We will need all of the items below from you, to investigate this and ensure that the solutions we are putting forward for Snowbehr, and the handful of others reporting similar issues, will also work in your case.

1. In the Editor, a screenshot of “Preferences -> Color Management” dialog.
2. An export of the Editor application settings (File > Manage settings > Export settings)
3. Open the start menu, and type "color management". In the opened window, move over to the "advanced" tab and then click "change system defaults". From there, a nearly identical window should open. In this second window, take a screenshot of the "Advanced" tab. Then on the "all profiles" tab, take a few screenshots as you scroll down through the list presented there so we can compare the list to what is available in the Editor.
4. Open the following folder, and copy the content into a new zipped folder, and include those in your reply:
   C:\Windows\System32\spool\drivers\color
5. A copy of any document showing this issue

Kind regards,

[Mcafferty]

Sorry Dan, My "not paying full attention level" was at level 9. I have emailed the requested information to Support.

[Stefan - PDF-XChange]

[Daniel - PDF-XChange]

Hello,

Thank you for that, I have forwarded this to the Dev team for review. Last I heard this issue should be resolved in the next release, so these files will now act more as confirmation of the fix working for the dev team, than anything else, but they are greatly appreciated nonetheless!

Kind regards,