Error when updating properties

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pakdon
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Posts: 8
Joined: Tue Sep 16, 2008 1:35 am

Error when updating properties

Post by pakdon »

When I updated the colour property of several comments I got a fatal error when changing the last comment.

for example I had twenty pink lines on a doc when I tried to change the property of the last pink line to another colour the application failed.
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John - Tracker Supp
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Joined: Tue Jun 29, 2004 10:34 am

Re: Error when updating properties

Post by John - Tracker Supp »

Could you please use the option 'Help -Report a Problem' and supply the file that was in use and any other info please and we will investigate.

By the way - best to use this forum :)

https://forum.pdf-xchange.com/ ... m.php?f=35
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
pakdon
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Posts: 8
Joined: Tue Sep 16, 2008 1:35 am

Re: Error when updating properties

Post by pakdon »

I have tried to use the "report a problem" link. It doesn't seem to work with our email (lotus notes). I get an error message with lotus notes and PDF xchange viewer crashes.

The message proforma has an attachment but has no address details so I cannot send.

I have attached the PDF doc.
You do not have the required permissions to view the files attached to this post.
pakdon
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Posts: 8
Joined: Tue Sep 16, 2008 1:35 am

Re: Error when updating properties

Post by pakdon »

Further to my previous post. The fault is quite repeatable however it does appear to be specific to this PC (windows 2000 with only 256Mb ram).

I have tried the same thing on other PC's also with windows 2000 but more memory and also on an XP machine and cannot replicate the fault.
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Ivan - Tracker Software
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Joined: Thu Jul 08, 2004 10:36 pm

Re: Error when updating properties

Post by Ivan - Tracker Software »

Thanks, we will try to reproduce and fix the problem.
PDF-XChange Co Ltd. (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.