Severe Print Scaling Issue After Upgrading to PDF Xchange 10.7.3 build 401 on Fuji Printers

[Hanoi_D]

I need your help with an issue after upgrading to PDF Xchange version 10.7.3 build 401.

With the previous version, printing worked normally on our Fuji printers. After updating, every A4 printout from PDF Xchange is reduced to about one third of the original size. I have tried multiple settings and adjustments but nothing fixes the problem.

If I print the same PDF through Acrobat Reader or export it to Word, the output is correct. The issue happens only when printing directly from PDF Xchange.

Before printing, I also receive the following message on screen. After confirming, the printout becomes scaled down.

Screenshot 2025-12-04 182343.png

Could you please check this problem and advise how to resolve it? I can provide screenshots or logs if needed.

[Sean - PDF-XChange]

Hi Hanoi_D,

Please enable this option when printing and try again:

image.png

Many thanks,

[Hanoi_D]

Thankyou, Already do that but i did not work.

[Sean - PDF-XChange]

Okay, thanks. Could you please share the document here?

Kind regards,