Error opening pdf

[GTNixon]

I received the following error when opening a pdf file: "Error [PXVLib]: unsupported file format". How do I resolve this?

[Paul - PDF-XChange]

Hi, GTNixon

thanks for the post. This can be triggered by a corrupt file, and recently we have seen issues where it can happen when the file is saved to a folder that is synchronized cloud storage. We are testing a fix for one such issue with SharePoint.

Are your files on a sync'd folder and if so does it work to save it elsewhere locally first?

Also, please make sure you are testing the current version, 10.8.2.407.

I am keen to hear how that goes.

[media1mogul]

I have seen this same thing in 2 different scenarios.
1) Opening and editing files from google drive.
2) scanning with the resulting output file being on a different flavor of cloud drive (not google or microsoft)

My work around for #1 was to always copy the files local before editing them.

I just hit #2 recently.
In the case of #2, other pdf viewers can parse the file just fine.

Also I tried the following thinking it was a real corrupting problem.
I opened the corrupted pdf using the built-in for MS Edge.
I then printed it out using the MS pdf print driver.
Tnen I copied the file back to the sync'd cloud storage
Then I successfully opened the file in pdf-xchange.
Then I closed it and tried again.
This time it was corrupted again, but instead of the scribbles (See below) 1/2 the page was just blank.

The other thing is that when the file was copied local.
pdf-xchange could open it just fine.


What I mean by corrupted is that usually about 1/2 the first page of 2 pages will be fine and then the rest just looks just like the scanner screwed up and the paper got stuck - like when your paper gets caught in the roller and all the lines print out in about 2 lines worth of paper.

[Paul - PDF-XChange]

Hi, media1mogul

thanks for the report. Can you confirm the version of PDF-XChange used? Help then About will tell you what you are running.

[abx06]

HI i have the same issue i cant open ms word document , I have tried reinstalling and repairing MS office but its not working either also tried reinstalling PDF Xchange is there any solution to this its kinda annoying.

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[Willy Van Nuffel]

Hi,

Can you tell us which version(s) of Microsoft Office you have installed ?

Office 2016 and later should normally work.

Does the "doc" or "docx" open when you double-click them in Windows File Explorer ?

Kind regards.

[Sean - PDF-XChange]

Hi Willy,

Thanks for the input here - hopefully they get back to us soon and we can get this resolved.

Kind regards,