User Accounts

[1Trekemtb]

I am using 2 User Accounts on my Win-11 PC, both of them are me/owner/Administrator.
However, when I try to use PDF XCHANGE EDITOR on the 2nd account, it opens but then "Not Responding".
Is there something I need to do to make it usable across multiple accounts?

[Daniel - PDF-XChange]

Hello, 1Trekemtb

That is a very strange scenario to be sure.
Before anything else, please do try reinstalling the software fresh, this time ensuring to run it WITHOUT choosing to "run as admin".

This could be a simple creation permissions issue. Specifically:
1. uninstall ALL software published by us.
2. restart the PC
3. download and run the latest installer from our website
4. restart once more
5. run the software on either/both accounts.

If the issue persists after that, please record a "process dump" from the software while it is not responding, as detailed here:
https://www.pdf-xchange.com/knowledgeba ... estigation
As the generated file will likely be too large to post here or send by email - please upload them here, and let me know when the upload is complete (this link is for this specific thread, and will be disabled in a few days, let me know if you need more time and I will re-open the link: https://files.pdf-xchange.com/s/KD2QkiKJ6WHrM7T

Kind regards,

[1Trekemtb]

That worked! Thanks!

[Daniel - PDF-XChange]