Missing Content after a time.

[longnh]

Thank you, Daniel!

I've also encountered other issues with PDF-Xchange. Should we discuss it here or do I need to create a new thread?

It happens if I open any PDF file that contains text for a while: some characters randomly disappear. If I close that document and reopen it again, then those characters are fully shown. Because this file was not marked as changed, I think this error is caused by an error in rendering what should be shown on screen. This error doesn't occur immediately, but happens after a while after opening PDF files (I wasn't able to measure the period of time before it started to happen). It happens with the PDF file that contains only images as well.

Because this error of losing character shown doesn't remain after closing the file, I cannot send you the sample file. If you need, I can send you the screenshot when it happens.

[Daniel - PDF-XChange]

Hello, longnh

I split this topic off from the other because this report is not quite the same as the one you commented on, and because your report is relevant to the Editor, not PDF Tools.

Such errors are typically indicative of a damaged or tampered installation, so in this case, the first thing I must advise is that you completely uninstall all instances of our software from your device, then restart the PC.
After you have done so, download and run the latest installer directly from our official website (do not use download links from third party sites), to get it all reinstalled. Restart the PC once more, and see if the issue persists.

If it does, please let us know and I will have some further steps for you to collect logs on what else is happening.

Kind regards,

[longnh]

Hi Daniel,

Thank you for your help! I've reinstalled the program, and this issue hasn't occurred since then. I'll let you know if it appears again.

[Sean - PDF-XChange]