installing updates fails due to domain?

[andreasm1982]

At work, I've trouble with installing x-change viewer shell extensions. I'm also not able to install any new version of x-change viewer over built-in update system.

I'm administrator on my computer and computer is part of a domain.

What's wrong? Which information do you need to help me?

[Ivan - Tracker Software]

Which build of the viewer do you have? If prior to 40.4, I'm afraid you need to download viewer manually from our site and I would reccomend a full uninstall and re-install

https://www.pdf-xchange.com/PDFXVwer.zip

This should then clean things up - once and for all.

Hope that helps

[andreasm1982]

Thanks, it works!

[andreasm1982]

Damn, it only worked in that way, that I installed new version manually.

Now I have the problem, that everytime I start Live update, Live update says that it needs to update itself.
okay, it downloads new live update file 2.0 build 41.6 , but after restarting it, it's still the old version build 41.5.
What's wrong here?

[Ivan - Tracker Software]

Can you please export and send me the following items from your registry:

HKEY_CURRENT_USER\SOFTWARE\Tracker Software\LiveUpdate
HKEY_LOCAL_MACHINE\SOFTWARE\Tracker Software\LiveUpdate

Also, if you are using x64 OS,
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Tracker Software\LiveUpdate