Impossible to print colors

[tc-bob]

Hi,

My config :
Win 11-64 up to date
Printer Xerox C315 Color MFP V4 PS

Only with Pdf-XChange, all my printing are in B&W
I have a preview with colors, but when I want to print no possibilities to have a good colored document.
All the cartridges are OK, and when I print with another program (such as Excel), it's OK

Have you an idea ?

Thanks

tc-bob

[Daniel - PDF-XChange]

Hello, tc-bob

If our print preview is showing colors, it indicates that everything on our end is sending color data to the printer - so you would need to look into the device driver settings (click the "properties" button in our print menu, and ensure the driver itself is not set to B&W). Note that your dialogue will look different from mine, as I do not have a RICOH printer installed:

image.png

If our print preview is already showing the document in Black/white, please open the advanced print options menu (at the bottom) and ensure that you have not mistakenly enabled the color override option:

image(1).png

Kind regards,