dual-screen oddities vs. pdfviewer (color properties)

[yerrbjr]

I noticed that I could not select color / fill color for (various drawing) properties within Viewer (PRO) (current version) UNLESS I positioned the app window in ONE of my TWO screens; upon some investigation it seems that when the PRIMARY screen (according to Windows display properties/settings panel) is to the LEFT of the secondary, the app works properly on either display, but when PRIMARY is right of SECONDARY the app only works when positioned on the PRIMARY display. I've noted similar anomalies on other dual-screen PC's as well.

Can you comment whether this has anything to do with your code? Or is it simply a dark corner within windows, or perhaps a driver problem?
I am using an ATI V3700 FirePro adapter with the current driver (8.543).

[Ivan - Tracker Software]

... within Viewer (PRO) (current version) ...

Would be very helpful if you will say exact version.
As I remember there was such trouble some builds ago, but with build 40.7 I cannot reproduce it.

[yerrbjr]

The issue I reported is resolved in an update I installed subsequent to my original post.
Specifically, I now have version 2.0, build 40 RC[1] and it does not exhibit the problem.

[John - Tracker Supp]

Excellent - many thanks.

[stalonge]

I just updated my PDF Viewer (Free) to latest version (2.5 build 201.0, Jan 23 2012) and I am still experiencing the same problem described here:
I can only change the document colors at Preferences... >> Accessability >> Override Document Colors >> Use Custom Color Scheme if the Preferences windows is at the primary monitor. This is also true when trying to change the pdf colors on a web browser (Firefox 9.0.1).

I have a dual screen (dual monitors) where the primary monitor is to the RIGHT of the secondary monitor. I used to have them the other way around (the primary to the LEFT) and I'm not sure if the problem already existed, maybe yes. In both cases, I always used the secondary screen rotated by 90 degrees. The screen rotated by 90 degrees is good for reading, so that's where my PDF Viewer usually is and therefore I have this problem often. The workaround is to simply move the Preferences window to the other screen.

FYI, I use Windows XP Professional x64 SP2, Dell Precision 390, using Nvidia Quadro FX 3450 to rotate screen (driver version 6.14.11.9187 date 1/26/2010).

thank you,

[Ivan - Tracker Software]

Can you try to make same screenshots showing the issue and send them to us?
I just set my second screen to pivot mode, but cannot reproduce the problem.

[stalonge]

Can you try to make same screenshots showing the issue and send them to us?
I just set my second screen to pivot mode, but cannot reproduce the problem.

Sure, screenshots are attached here.
Please let me know if you can reproduce it now.

[Ivan - Tracker Software]

We will try to reproduce the problem, and will fix it in next build.

[stalonge]

Ivan,

I tried to reproduce this problem in another machine with Windows 7 and PDF Xchange viewer 2.5 build 201.0 [v5] Apr 18 2012.

The machine has 2 NVIDIA graphics cards and 3 monitors are connected.

Monitor 1 (on the left) is rotated 90 degrees (portrait).
Monitor 2 (on the center, primary monitor) has normal landscape orientation.
Monitor 3 (on the right) is rotated 90 degrees (portrait).

The issue always happens when the "Preferences..." window is at monitor 1, regardless of where the main window is. I'm not sure if monitor orientation has an effect on this.

Hope this is useful,
S.

[John - Tracker Supp]

Could you please test there and advise if your final comment has any bearing - dependant on this we will investigate appropriately ..

The issue always happens when the "Preferences..." window is at monitor 1, regardless of where the main window is. I'm not sure if monitor orientation has an effect on this.

Many thanks

[stalonge]

Here are my last experiments: the problem I have been describing on previous posts does not depend on monitor orientation. However, it depends of monitor order. Any monitor to the left of the primary monitor (the one that has the taskbar and can be changed at the Screen resolution settings), presents the issue.

Since I have 3 screens, I tested moving the primary monitor across screens.
If the left monitor is the primary, there is no problem.
If the center monitor is the primary, there problem arises if the Preferences window is at the left monitor.
If the right monitor is the primary, there problem arises if the Preferences window is at the left or center monitors.

I believe Windows sets the pixel coordinate system at the primary screen, so any screen to left of the primary has negative coordinates. This may not be the cause of the bug, but it's something to be investigated since it's correlated with the problem.

Hope it helps,
S.

[Paul - PDF-XChange]

Hi stalonge,

thanks for the detail. We have reproduced the behaviour here and will attempt to correct this for the next build. We have raised a support Request Ticket (internal only) for this. RT#1487: dual-screen oddities vs. pdfviewer (color properties)

hth

[stalonge]

Great! I'm glad you were able to reproduce it in order to address it.

Best,
S.

[Paul - PDF-XChange]

[Paul - PDF-XChange]

Hi stalonge,

this was resolved in build 203. It is available from the downloads page or through LiveUpdate, Help --> Check for updates.

regards