Two weeks ago I have bought a new DT PC and istalled PDF-XChange V4 Pro again (including the PDF-XChange Reader Free version, after uninstalling the preinstalled Adobe PDF Reader. Unfortunately the reader does not work when I try to open a pdf file.
When I tried to open the Users Manual I get a document with a lot of strange fonts which is totaly unreadable. The same goes for the Tools Users Manual.
I have send an e-mail to Info@tracker-software.com with the following message:
"Dear all,
On November 25th, 2008 I bought your PDF-XChange 4 Pro software.
Since December 22nd 2008 I own a new Desktop PC on which I installed this software from an usb-stick on which I downloaded the software.
The problem now is that every time I want to open a pdf file from the internet or from another location it does not open. What should I do to have these files open automatically.
I have tried to find an answer on the users forum, but my username and password are not accepted and I get a warning that my username is already in the system and that I have to use another username.
However my current username and password are accepted when logging in on your homepage.
Thank you for your attention."
I got the following answer:
"Hans
Why have you not downloaded the version from the internet on your desktop, please download from the following link http://69.73.145.218/PDFX4.zip and see if the problem continues.
If I can assist further - please do let me know.
Best Regards
Tom Ryan
Tracker Software Products"
I Uninstalled all the elements that I installed before and followed Tom's advice. After that the problems still existed.
I am not an expert on computering although I work with them already since 1990. I am also not used to forums, so I have to find my way around.
Who can solve this issue for me. Thank you in advance.
Hans Trost, Bunnik, The Netherlands
