PDF Printer crash when print Word Doc

PDF-XChange Drivers API (only) V4/V5
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Tbethke
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Posts: 5
Joined: Fri Jan 26, 2007 8:50 am

PDF Printer crash when print Word Doc

Post by Tbethke »

If a PDF is to be printed unter Word 2003 /2007, then the following error message under Vista:

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: pdfSaver4.exe
Anwendungsversion: 4.0.155.0
Anwendungszeitstempel: 49709caa
Fehlermodulname: ntdll.dll
Fehlermodulversion: 6.0.6001.18000
Fehlermodulzeitstempel: 4791a7a6
Ausnahmecode: c0000005
Ausnahmeoffset: 00068915
Betriebsystemversion: 6.0.6001.2.1.0.256.1
Gebietsschema-ID: 1031
Zusatzinformation 1: 3b79
Zusatzinformation 2: 4cd05453eafb9b644855d261ac116440
Zusatzinformation 3: 026f
Zusatzinformation 4: 71f348cd66b6e800e575b158bd4a5c80

Under WINXP SP3 restarts the PC.

Thangs Thomas Bethke
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Ivan - Tracker Software
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Re: PDF Printer crash when print Word Doc

Post by Ivan - Tracker Software »

Sorry, cannot reproduce the trouble here. Can you send me (Ivan@tracker-software.com) .tmp file ? (how to get .tmp file is described here: https://forum.pdf-xchange.com/ ... .php?t=800)
PDF-XChange Co Ltd. (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
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John - Tracker Supp
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Joined: Tue Jun 29, 2004 10:34 am

Re: PDF Printer crash when print Word Doc

Post by John - Tracker Supp »

Thomas,

to progress this we are going to need your example application or the tmp file Ivan mentions above - as we cannot reproduce the problems you have.

Please provide direct to ivan@tracker-software.com and zip any files sent
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
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Tbethke
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Posts: 5
Joined: Fri Jan 26, 2007 8:50 am

Re: PDF Printer crash when print Word Doc

Post by Tbethke »

With the build 157 is the problem with Crash of the PDF printer and reboot the PC no longer exists.
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John - Tracker Supp
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Joined: Tue Jun 29, 2004 10:34 am

Re: PDF Printer crash when print Word Doc

Post by John - Tracker Supp »

Excellent - thanks :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
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