Software issues in Vista.

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ecvogel
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Software issues in Vista.

Post by ecvogel »

Opening a PDF sometimes they are blank and have to keep re-opening the PDF.
Closing the program, does not always close, then crashes.

Depending on the update released they happen more on some builds and less on some. Any idea when a stable release will be out? I tried sending a support request but outlook would not let me send the message.
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Lzcat - Tracker Supp
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Re: Software issues in Vista.

Post by Lzcat - Tracker Supp »

Thanks for very informative mesaage.
There is alot of stable build of Viewer, and even you are using one of the beta builds Viewer should not crash. Many of our customers working on Vista and do not report such problems, so I'm affraid problem is not OS depended. Maybe your PC is infected?
Please provide us detailed information including Viewer version, problem description and sample files which reproduce problem, otherwise we will be not able to help.
Victor
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ecvogel
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Re: Software issues in Vista.

Post by ecvogel »

No viruses or spyware, I keep it clean. I will try it with Win7 RC1 when out when I rebuild my pc. If nothing improves soon I will have to go back to FoxIT.

The PDF's have been created with BullZip. I think I still get it with other pdfs too. Latest version. I will look for PDFs that cause the issue.
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Lzcat - Tracker Supp
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Re: Software issues in Vista.

Post by Lzcat - Tracker Supp »

You said that you are using latest version, but which one? For now latest is 2.0.41.5.
Again, if you do not provide additional information we will be not able to help. We are not reported about such serious problems in Viewer, so it is something specific to your system or files which you are using, and we need much more information to figure out what happens. We are not gods or even wizards :?
Victor
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Bhikkhu Pesala
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Re: Software issues in Vista.

Post by Bhikkhu Pesala »

Lzcat wrote:We are not gods or even wizards :?
I would dispute that. :)

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