Invalid or missing path in firefox

[krsopp]

I receive the following error when attempting to open SOME PDF files from websites:

Error opening document
“C:\windows\system32\config\systemprofile\appdata\local\mozilla\firefox\profiles\cfhh730v.default\cache\6A2FD73d01”:error [Operating System]: The system cannot find the path specified.

I have successfully opened one or two files from websites but it seems that the majority give me this cache location error. I have checked display PDF in browser and have made PDF-XChange Viewer the default and uninstalled all other PDF viewers.

[Ivan - Tracker Software]

Let me say version of OS, FireFox and Viewer used.

[krsopp]

Sorry, the OS is Vista Home Premium, SP-2; Dell Core 2 Duo 64-bit 4GB ram; Firefox V3.5; PDF-XChange Viewer V2.0 Build 42 beta.

[Corwin - Tracker Sup]

Can you try to change your firefox cache directory and report us if problem still exists?
To change cache directory in FF 3.5 you should go to "about:config" (just type it in address bar (without quotes), like web site and press Enter). Then click on "I'll be careful, I promise" button. Right click on the list of preferences -> New -> String. In the first dialog box insert "browser.cache.disk.parent_directory" string (without quotes) in the second dialog type new path to some other folder for FF cache files.

[krsopp]

I think I have found the problem. My ‘firefox’ directory lives in:
C:\windows\sysWOW64\config\systemprofile\appdata\local\mozilla\firefox\profiles\cfhh730v.default\cache\...

It appears that the 'viewer' is looking for a 32bit file version and I am running 64bit. Is there a 64bit version of 'viewer', did I install an incorrect version?

From previous test suggestion, in about:config I added new browser cache parent as: c:\firefox\testcache

After the appropriate reboot the PDF file from the web loaded perfectly.

Thank you,
Keith

[Ivan - Tracker Software]

if you setup the viewer using .exe installer it automatically install x64 version of the viewer on x64 OS.
Do you have 32bits FireFox or 64-bits?

[krsopp]

It appears that I need to get all my 'bits' in sync... I am apparently running 32 bit firefox and that may be because all the add-ons were not functional when I installed V3.5. I need to check that out. Then I'll verify the version of viewer also.

Thanks,

[Chris - PDF-XChange]

Hi krsopp,

Please let us know the result of your findings.

Regards,
Chris

[krsopp]

The issue seems to be working with the new directory information. However, I am now having a problem creating a PDF file. I have searched my emails and other files on my computer this evening and I can not confirm that I purchased a docu-track product to create PDF files from Office products. I currently have PDF-XChange, PDF-XChange 4 and PDF-XChange Lite 4 versions on my computer.

Is it possible to find out if I indeed purchased a PDF - XChange software.

Thank you,
Keith

[Chris - PDF-XChange]

Hi krsopp,

Email me at support@pdf-xchange.com, with the email address you would have used for the purchase and the serial number you used in your viewer.

WARNING: PLEASE DO NOT POST YOUR SERIAL HERE OR IT WILL BE DEACTIVATED.

Not yelling, warning label : )

Regards,
Chris

[John - Tracker Supp]

Problem resolved - issue with another parties software offering - not ours.