Some PDFs just won't open with PDF X-Change viewer

[pctuki_fg]

Hi,

I am having trouble opening some PDFs that open fine with Adobe Reader (or Professional). They just hang everytime and can't close PDF X-Change Viewer after that normally, I have to kill it via task manager (pic below). The PDFXV doesn't go to 'not responding' state, but you can't do anything with it, it just doesn't respond to anything.



This is a real problem, as we have PDFXV installed in couple hundred computers. I tried updating PDFXV on one computer and it did the trick. On that computer the problematic PDFs are working now. We have update disabled in the installation package we use to distribute the PDFXV. Even if we had that enabled its not an option to go trough 200 computers by hand and update them as normal users don't have enough privilidges to use the update anyway.

We are running Windows XP SP3 with PDFX-Change PRO 4. Viewer version is 2.0 (build 51.0)

So how can I get the PDFs working on all computers? And if I have to update them all is there someway I can just distribute some viewer patch into all of them?

I can't publically post the PDFs that are causing trouble, but I can send one via email if you want, just give me an address.

- Ville Toivanen // Fingrid Oyj

[John - Tracker Supp]

Hi Ville,,

I would strongly recommend you update to the latest release (Build 2.055) as it may well resolve this problem and also a recent windows DLL hijacking issue common to almost every program on your system - it wont solve the other app's security hole - but it will resolve the Viewer issue.

If after an update this does not sort out your problems - a sample PDF is going to be essential. Please send this direct to support@pdf-xchange.com with a link back to this topic for reference

Thanks

[pctuki_fg]

Well I just distributed the update and it seems to be working.

[Stefan - PDF-XChange]

That's definitely nice to hear

Best,
Stefan