Purchased pro but still free version installed

[GISTUDIO]

Hello. I had PDF-Xchange Viewer free version and purchased and installed PDF-XChange PRO
Single User License. When I launch the Viewer it still opens the free version (as I see in the openinig panel) .
Does PDF-XChange PRO include Viewer pro? If positive what is wrong in my installation? Thank you for your help

[Paul - PDF-XChange]

Hi GISTUDIO,

there is only one installer for both free and licensed usage. The difference is entirely in the presence/absence of a valid license key in the program preferences. Take a look at this article on the subject: http://www.docu-track.com/knowledgebase ... r-products or this one http://www.docu-track.com/knowledgebase ... nge-Viewer for details on the most common reasons this happens.

I would suggest that this is most simply resolved by adding your serial key into the currently installed Viewer as per this video: https://www.pdf-xchange.com/product ... &width=640

If you would like customized instructions for 'repairing' your Viewer installation from scratch send the serial to us at support@pdf-xchange.com and I can send them. (do not post your serial key on this forum because it is public and we'd then need to disable your serial to prevent unauthorized usage)

hth

[GISTUDIO]

Problem solved. Thank you for help

[Paul - PDF-XChange]