cannot read a pdf file - tells me to use Adobe reader

[vnams]

I tried to open a pdf file, but instead got the following. I haven't found this problem listed in the forums.
Any suggestions?
Thanks, Vilis



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[Paul - PDF-XChange]

HI vnams,

what version are you using? Click Help --> About PDF-XChange Viewer. The latest version, 2.5 released yesterday has much greater support for some PDF types that previously could not be viewed. Try updating the Viewer and trying again.

http://www.docu-track.com/knowledgebase ... nt-version

[vnams]

Hi,
Alas, that didn't do it.
Any other suggestions?
Thanks, Vilis

[Chris - PDF-XChange]

Hi vnams,

I would suspect it is portfolio container PDF with flash interface. If you like you could zip the pdf up and attach it to your post here for us to take a look at. Support for these protfolio style PDFs is coming in early 2011 with the released of Version 3 of the Viewer. So solution is currently in the works. I would be nice to have the file to ensure that is the case but I am 99% sure.

Best,
Chris