print form with Combo box problem

[wrobel.marek]

Hi,

I have pdf form with combo box. I can choose one of option from this combo and save form without problem.

Problem starts durring printing. True, selected item is printed but also combo box is printed (this is problem). This combo box is even above selected item and hides it (or hide part of it when selected item is longer).

So problem is that combo box shouldn't be printed at all.
I've check adobe reader and it doesn't print combo box.

Marek

[Chris - PDF-XChange]

Hi Marek,

Can you please zip up and attach a sample file where this is occurring for you so we recreate and investigate the issue.

Thanks,
Chris

[wrobel.marek]

Hi,

of course. I've attached sample form.

Acrobat Reader prints this form without problem.

Marek

[Chris - PDF-XChange]

Hi Marek,

Great thanks,

We will investigate this on Tuesday as no one is in the office until then, and we'll get back to you with our findings.

Happy New Year!

Best,
Chris

[Chris - PDF-XChange]

Hi Marek,

What version of the Viewer are you using as I have printed from both using the latest release and the print out is identical to the Adobe Reader printout.

You can find out by going to Help->About PDF-XChange Viewer in the Viewer.

Probably just need to update to the latest build.

HTH
Chris

[wrobel.marek]

shame of me,

Of course I've installed new version before I sent this info and I still had this problem, but today I installed new version again on clear computer and everything is ok.

I guess that this was problem with update from very old versjon (2.0) to the new one. After this update problem didn't disappear that's why I wrote to you.

Thanks,
and sorry again.

Your program and support is really great.

Marek

[Stefan - PDF-XChange]

Glad to hear you solved your problem Marek!

On the machine that initially experienced this you might want to do a full uninstall, restart, and a clean install of the latest build - and everything should get up and running in no time.

Best,
Stefan