Digital Signature Issue

[jeffp]

This issue was reports by one of our users:

Dear Lucion,

My IT Director (Zsolt Tolgyesi) is having issues signing PDF files using FileCenter 7.0.0.3 and the built in signing tool.

Steps to reproduce:

Create PDF (Blank Microsoft Word Document -> Print), saved to desktop and named ‘Document1.pdf’ [This does not seem important]
Click the blue ‘Sign’ icon.
Create a new certificate with the name Zsolt Tolgyesi [this step is not critical in the bug happening, you can use an existing certificate with the name as well]
Sign document with “Zsolt Tolgyesi” [this seems to be the only control variable]

Observed Outcome:

Document shows a signator of ‘Zsolt’ and drops the last name.

Expected Outcome:

Document shows a signator of ‘Zsolt Tolgyesi’

I tried some variations:

Zsolt Tesiolgy (same letters, different order) = dropped last name
Stan Tolgyesi (different first name, same last name) = dropped last name
Bill Tolgyiis = doesn’t show last name

Aaaaa Aaaaaaaa (exact number of characters) = works ok.
“Zsolt Tolgyesi .” = Works ok (no quotes)
Stan Brinkerhoff = works ok
Richard McEntire = Works ok.
Bill TolgyXXX = works ok.

[Vasyl - PDF-XChange]

Hi, jeffp.

Please update your copy to latest release (190 build) - it will solve your problem.
Your 189 build (I see it from attached document) is old and beta(!)...

Best
Regards.