PDF looks not right in Xchange Editor

[SOL_Chris]

Hi, I work in IT support for a large German company, and two of our end users have the following problem:

A few PDF files are displayed incorrectly in the PDF-Xchange editor for both users. The line spacing is incorrect, and also the fonts. Every first letter is in CAPITAL.

The behavior/display is exactly the same in Adobe Reader DC.
It only displays correctly in EDGE and Firefox.

It's definitely not the PDF document itself, as other users can view the same document correctly, regardless of which application they use!

We've tried the following to narrow it down:

• Having another user log in to the affected user's PC, who has never logged in to this PC, and having them open the PDF - same behavior.

• Deleted/rebuilt the Windows font cache - no change in behavior.

The image shows on the right the view is the correct view, and on the left, the view in the PDF-Xchange editor (incorrect).

Thanks for your help!

Wrong_PDF_View_1.jpg

[Willy Van Nuffel]

There was a similar problem a few weeks ago:
viewtopic.php?p=192908&hilit=font+problem#p192908

Unfortunately, there was no follow-up anymore from the users' side.

Can you please post at least one page of the concerning PDF here on this forum ?

Most probably the specific fonts that are generating problems, are different and/or damaged on the concerning PC's.

Kind regards.

[Daniel - PDF-XChange]

Hello,

Willy is correct here, the above items are what we will need to begin investigating this issue for you. If you could please send those over as soon as possible.

If they contain sensitive data, please email them to us via Support@PDF-XChange.com instead, and include a link to this post in your email.

Kind regards,

[SOL_Chris]

There was a similar problem a few weeks ago:
viewtopic.php?p=192908&hilit=font+problem#p192908

You are right Willy - This looks quite similar


I Try to get the Dokument and contact Support via Mail....

[Dimitar - PDF-XChange]

Hi.

We have received your email message.

The report has been forwarded to our developers for further investigation.

We'll be sure to let you know when there is any progress in resolving this issue.